Yeonica Lorenzo

I am a committed customer service representative with extensive experience in various roles within the healthcare and technology sectors. My journey began in 2018, where I honed my skills as a Sales Representative at Teleperformance, assisting customers with hotel bookings. This role laid the foundation for my passion for helping others and provided me with valuable insights into customer needs.

Throughout my career, I have taken on increasingly responsible positions, including my recent role as an Associate Clinical Admin Coordinator at OPTUM Global Solutions. Here, I scheduled appointments for patients, relayed messages to medical professionals, and processed medication refills. My time at Cognizant further developed my organizational and time-management skills, as I coordinated medical supply orders and communicated with healthcare providers to ensure seamless service delivery.

With a strong background in customer support and a commitment to excellence, I am eager to leverage my skills in a dynamic environment where I can contribute to enhancing customer satisfaction and operational efficiency.