Marae Nina Luz Sambrana

I am a dedicated customer service professional with over 3 years of experience in providing exceptional support and administrative assistance in the healthcare sector. My expertise lies in managing patient inquiries, working with Electronic Health Records (EHR), and ensuring compliance with healthcare regulations such as HIPAA. I pride myself on my ability to communicate effectively and resolve conflicts, which has allowed me to maintain a high customer satisfaction score in fast-paced environments.

Throughout my career, I have developed strong problem-solving skills and a keen attention to detail. My role as an Advisor II at Concentrix has equipped me with the ability to handle various customer interactions, including inbound and outbound calls, while ensuring that all communications adhere to HIPAA standards. I am passionate about delivering accurate and efficient service, and I continuously strive to improve the customer experience.