Blessie Angelica Gacayan

I am a motivated customer service representative and back office assistant with almost 5 years of experience supporting healthcare and hospitality operations. I have experience in insurance verification, patient record updates, reservation handling, billing, and data entry while complying with HIPAA and company procedures.

In my most recent role as a medical virtual assistant I performed insurance portal verification, confirmed prescription and sleep study records, and maintained accurate patient policy information. Previously, I handled high-volume customer interactions for reservation and call-center environments, improving customer satisfaction through empathy, active listening, and forward-thinking problem resolution.

I bring strong time management, multitasking, and data-entry skills, and I seek to apply my attention to detail and customer-first approach in roles that value compliance, clear communication, and reliable operational support.