Clarissa Tagpuno

I am a results-oriented customer service and healthcare support professional with over nine years of experience in high-volume service environments, BPO customer support, and healthcare operations. I consistently exceed KPIs, maintain data accuracy and compliance, and am recognized for going the extra mile for clients.

In my recent role as a Healthcare Executive, I served as the primary point of contact for doctor offices, coordinated timely support with analysts and teams, managed multiple cases and priorities, and created accurate service tickets to ensure proper issue resolution. Previously, I handled healthcare benefits and claims inquiries, resolved unpaid claims and billing discrepancies, and ensured confidentiality and accuracy of patient information.

I am a strong communicator, multi-tasker, and problem solver who improves customer satisfaction and operational efficiency. I bring hands-on experience from both healthcare and fast-paced retail service environments, a Bachelor’s degree in Financial Management, and a professional ethos centered on reliability, empathy, and continuous improvement.