Hannah Entendez
@hannahentendez
Customer Service Representative skilled in healthcare and travel support, ensuring compliant, high-satisfaction outcomes.
PhilippinesWhat I'm looking for
I’m a Customer Service Representative with experience supporting both healthcare and travel accounts, focusing on accurate, professional client support. I guided members through healthcare benefits, billing inquiries, and plan coverage; scheduled appointments; and assisted in plan enrollment.
I also handled claims, disputes, and pre-authorization requests while ensuring compliance with HIPAA standards. Previously, I supported passengers for Singapore Airlines—helping with booking, rescheduling, and refunds, resolving complaints efficiently, and maintaining service quality that exceeded customer satisfaction metrics.
Experience
Work history, roles, and key accomplishments
Business Development Representative
Kapitus Business Funding Virtual Staffing Solutions
Nov 2025 - Mar 2026 (4 months)
Served as a Business Development Representative supporting pre-qualification sales and customer service activities. Provided responsive support to help move potential customers forward through the intake process.
Customer Service Representative
Cognizant
Sep 2022 - Jun 2025 (2 years 9 months)
Guided members through healthcare benefits, billing inquiries, and plan coverage, including scheduling appointments and assisting with plan enrollment. Handled claims, disputes, and pre-authorization requests while maintaining HIPAA-compliant accuracy and confidentiality.
Customer Service Representative
Wipro
Mar 2022 - Oct 2022 (7 months)
Assisted passengers with booking, rescheduling, and refund requests for Singapore Airlines, resolving customer complaints efficiently. Maintained service quality and supported strong customer satisfaction through accurate, professional support.
Education
Degrees, certifications, and relevant coursework
Leyte Normal University
Bachelor of Secondary Education, Mathematics
Grade: Undergraduate – 2nd Year Level
Undergraduate study in Bachelor of Secondary Education with a major in Mathematics at Leyte Normal University, completed up to the 2nd year level.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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