Open to opportunities

Mika Yamamoto

@mikayamamoto

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Healthcare customer service specialist with insurance expertise and strong patient advocacy skills.

Philippines

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What I'm looking for

I seek a customer-focused healthcare role where I can apply insurance and claims expertise, support patients, resolve escalations, and grow professionally.

I am a dedicated healthcare customer service professional with years of experience supporting patients, providers, and insurers across BPO and insurance environments.

I have managed annual enrollment and billing for multiple clients, administered COBRA, handled complex escalations, and processed healthcare claims with attention to compliance and accuracy.

My background includes hands-on experience with CRMs (Ezlynx, Evo, DocuSign), EHRs, and claims/billing workflows, and I have supported teams as a virtual assistant and administrative coordinator.

I bring empathy, clear communication, and strong problem-solving to roles that require patient advocacy, conflict resolution, and meticulous documentation.

Experience

Work history, roles, and key accomplishments

Seasonal Healthcare CSR

Foundever

Aug 2024 - Jan 2025 (5 months)

Managed annual enrollment and billing for 11 clients covering medical, dental, and vision benefits and administered COBRA from August 2024 to January 2025, ensuring accurate claims and member onboarding.

Benefits Administration COBRA Enrollment Billing Customer Service Attention To Detail

Office Based Virtual Assistant

TWFG

Dec 2022 - Feb 2023 (2 months)

Provided administrative and insurance support including policy renewals, CRM operations (Ezlynx, Evo, DocuSign), calendar and attendance management, and handling medical records to process VA claims from December 2022 to February 2023.

Docusign Renewals CRM Management Calendar Management Claims Processing Administrative Support

Healthcare CSR / Escalation Agent

Hinduja Global Solutions

Nov 2014 - Apr 2017 (2 years 5 months)

Communicated with providers and policyholders to verify coverage, determine benefits eligibility, and process healthcare claims; promoted to Escalation Agent to resolve complex inquiries from November 2014 to April 2017.

Claims Processing Escalation Management Problem Solving Medical Terminology & Compliance

Technical Support Representative

TeleTech Co

May 2014 - Sep 2014 (4 months)

Provided technical assistance and troubleshooting for TV and Internet services, resolving customer issues and improving service uptime from May 2014 to September 2014.

Technical Troubleshooting Customer Support Communication Multitasking Time Management

Customer Service Representative

Aegis People Support

Nov 2013 - Apr 2014 (5 months)

Assisted students with educational loan terms, processed loan payments, updated accounts, and maintained accurate records to ensure smooth loan management from November 2013 to April 2014.