Marjorie Abanilla

I am a dedicated customer service professional with over 10 years of experience in delivering exceptional support in healthcare insurance and technical environments. My expertise lies in handling premium billing, resolving customer concerns, and effectively communicating with clients from diverse backgrounds, particularly in the United States. I pride myself on my strong written and verbal communication skills in English, and I am quick to learn new systems, ensuring that I provide efficient and empathetic service across both voice and non-voice channels.

Throughout my career, I have worked with reputable companies such as Everise and Concentrix, where I assisted members with inquiries regarding their healthcare insurance plans, managed sensitive patient information in compliance with HIPAA regulations, and resolved customer issues with a focus on empathy and service quality. My educational background in Business Administration has equipped me with the necessary skills to manage premium billing concerns, including payment processing and account updates, while maintaining a high level of accuracy and attention to detail.