At Smile Communications Nigeria Limited, I handled more than 50 customer interactions daily by phone, email, and chat, maintaining a 100% customer satisfaction rate. I resolved complaints and service issues and updated customer records in CRM systems.
I also managed administrative tasks, schedules, calls, and correspondence. I prepared reports and documentation using Microsoft Office Suite and supported day-to-day office operations.
I received Top Performer recognition for exceeding customer satisfaction targets. I contributed to customer retention through proactive service and follow-ups, and supported service delivery improvements with cross-functional teams.
