Open to opportunities

Favour Chibueze

@favourchibueze

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I drive conversions and partnerships through data-led sales cycles and client-first execution.

Nigeria

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What I'm looking for

I want a role where I own lead-to-revenue conversions, build partnerships, and use CRM data to improve customer outcomes—while continually improving processes and growing into sales leadership.

I’m an energetic, results-driven professional focused on conversion optimization, strong client relations, and hands-on problem-solving. I combine reliable record-keeping with practical project management to improve efficiency, productivity, and day-to-day outcomes.

In remote sales roles, I’ve owned the full sales cycle—lead generation, personalized outreach, qualified appointment setting, and industry-specific pipeline development. As Head of Partnerships at ROI Kings, I spearheaded strategic partnerships, expanded presence, supported end-to-end integration with international sales teams, and helped drive revenue growth by surpassing quotas and improving client outcomes.

I’m also comfortable building momentum through communication and qualification strategies. At Home Starter Solutions/Credit Pros and other lead-focused roles, I used cold-calling and guided customers through programs to qualify them for housing opportunities and real estate transactions, while maintaining accurate CRM records and facilitating smooth transitions to customer success.

Beyond sales, I’ve strengthened my customer support and operational toolkit—managing inbound/outbound calls and emails, troubleshooting complex issues, analyzing claimant/application data, and improving satisfaction and retention. In my current onsite support work, I helped reduce escalations (30%) and improved first-call resolution (25%), while increasing satisfaction from 67% to 82% and retention by 20% through clear guidance, process improvements, and dependable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Onsite Customer Service Agent

Current

Outsource Global Ltd

Jan 2024 - Present (2 years 7 months)

Supported disabled Americans with inbound/outbound calls, emails, and data entry to help qualify for disability benefits and processed claimant application data with accuracy. Used support platforms to troubleshoot technical issues and implemented process improvements that increased satisfaction and retention (including reported improvements in first-call resolution and reduced escalations).

Disability Support Inbound outbound calling Email Support Data Entry Claims Processing SSA Payments Awards Updates Troubleshooting Customer Retention Process Improvement First Call Resolution Salesforce Zendesk VICIdial Google Workspace Slack Canva Excel

Head of Partnerships

ROI Kings

Jun 2023 - Dec 2024 (1 year 6 months)

Built and managed end-to-end sales cycles, including lead generation, personalized outreach, qualified appointment setting, and pipeline development. Led strategic partnerships to expand ROI Kings’ presence, support clients’ sales pipeline growth, and drive revenue through new business opportunities.

Sales Cycle Lead Generation Appointment Setting Pipeline Development Strategic Partnerships B2B Sales Quota Attainment Revenue Growth

Sales Representative

Home Starter Solutions / Credit Pros

Apr 2024 - Sep 2024 (5 months)

Conducted cold-calling and lead transfers to connect potential clients with credit repair and financial services, tailoring solutions to customer needs. Guided customers through rental opportunities, maintained CRM records, and coordinated with customer success for smooth ongoing support.

Cold Calling Credit Repair Sales Slack Google Workspace Discord Record keeping

Sales Associate

Report Owls

Jan 2024 - Apr 2024 (3 months)

Qualified potential clients as an enrollment officer for disputed program and credit repair services, handling inbound calls and providing program details accurately. Streamlined communication and documentation using Twilio Flex, Slack, and Google Workspace while resolving customer concerns to support enrollment.

Qualifying Customers Inbound Calls Program Communications Credit Repair Services Customer Satisfaction Twilio Slack Google Workspace Record Maintenance Problem Solving

Lead Conversion Specialist

Call-tend Inc.

Dec 2023 - Jan 2024 (1 month)

Managed real-estate-agent leads using API-based CRM tools, initiated outbound calls, and followed call scripts to convert qualified leads. Verified lead eligibility by assessing buying/selling intent and timelines, consistently meeting conversion targets.

Outbound Calling Lead Conversion Lead Qualification Real Estate Intent Timestamp Verification Slack Google Workspace

Sales Specialist

Digi Rep

Jun 2023 - Dec 2023 (6 months)

Developed contact center operational strategies through needs assessments, performance reviews, capacity planning, and cost-benefit analysis, including evaluation of new technologies. Monitored performance, resolved operational issues based on system audits, and produced data-driven performance reports to support call center improvements.

Contact Center Needs Assessment Performance Reviews Capacity Planning Cost Benefit Analysis Technology Evaluation Performance Monitoring Troubleshooting performance reporting

Virtual Assistant

The VAGroup

Jan 2022 - Jun 2023 (1 year 5 months)

Provided administrative support including calendar management, appointment scheduling, meeting organization, and travel coordination. Supported project management tasks, maintained databases and files, conducted research, and prepared summary reports.

Calendar Management Appointment Scheduling Travel Coordination Data Entry Database Management Organizing Files Project Coordination Research