Open to opportunities

Victor Ogbonda

@victorogbonda

Message

Motivated Customer care specialist / Telemarketing expert. Virtual Assistant

Nigeria

Message

What I'm looking for

I seek a role that fosters growth and allows me to leverage my skills in client engagement and operational efficiency.

I am a highly energetic and resourceful individual with valuable experience in lead conversion and client relations. My journey has equipped me with the skills to effectively engage potential clients and optimize conversion strategies. At Calltend Inc, I utilized CRM tools to initiate outbound calls, consistently exceeding conversion targets and contributing to team success.

My background as a Sales Associate allowed me to develop operational strategies and improve contact center performance through data analysis and problem-solving. I thrive in fast-paced environments and am adept at managing multiple tasks while maintaining high standards of quality. My education in Education from Rivers State University has further honed my ability to communicate effectively and work collaboratively with diverse teams.

Experience

Work history, roles, and key accomplishments

Lead Conversion Agent

Calltend Inc

Oct 2023 - Mar 2024 (5 months)

Responsible for converting leads from real estate agents through effective communication and qualification strategies. Utilized API (CRM) tools to engage potential clients and consistently exceeded conversion targets.

Lead Conversion CRM Tools Communication Skills Client Engagement Sales Strategies Data Analysis Problem Solving Team Collaboration

Sales Associate

Digi Rep

Mar 2023 - Sep 2023 (6 months)

Developed operational strategies for the contact center, conducted performance reviews, and maintained system performance. Prepared performance reports and identified opportunities for improvement.

Performance Reviews Data Analysis Capacity Planning Cost Benefit Analysis Reporting Team Coordination

Virtual Assistant

The VA Group

Jan 2021 - Jan 2023 (2 years)

Managed calendars, scheduled appointments, and organized meetings. Assisted with project management tasks and conducted research to support team objectives.

Calendar Management Project Management Data Entry Research Communication Skills Team Coordination Time Management Administrative Support

Customer Service Agent

Outsource Global

May 2019 - Feb 2021 (1 year 9 months)

Provided support to clients to qualify for disability benefits through various channels. Analyzed application data and improved customer satisfaction ratings through effective communication.