Nathaniel Okhankhuele

I’m a results-driven lead and appointment conversion professional with 5+ years of remote client engagement, CRM management, and follow-through that keeps pipelines accurate and customers moving forward. I consistently focus on lead qualification, warm handoffs, and streamlined scheduling processes that drive growth.

In my current role as a Lead Qualifier at Call Gurus (United States, Remote), I manage 350+ calls daily and maintain over 95% accuracy of call disposition to prevent follow-up errors. I accurately qualify leads, deliver warm handoffs to advisors, and support upselling and down selling while keeping a high level of rapport to maintain client interest.

Previously, as a Collections/Recovery Representative at Achieve Test Prep (Remote), I called 85+ customers per day, reduced overdue accounts through consistent follow-ups and smart payment negotiations, and achieved over 90% quality calls audit. I kept a personal portfolio of 300+ customers, improved documentation accuracy by 30% through Salesforce updates, and generated a 25% upsell conversion rate by identifying opportunities during check-ins. Across chat, email, and text, I maintained an 85% first-response resolution rate.

Earlier roles strengthened my customer service and appointment-setting foundation. At MICOFINANCE (Abuja, Nigeria, Remote), I placed/responded to 80+ calls daily, achieved a 55% booking conversion rate, retained clients at 90%, and scheduled 100+ qualified appointments monthly. At SAGE (United Kingdom, Remote), I conducted onboarding Zoom calls with 150+ new customers with a 95% attendance rate and maintained strong follow-up completion and first-response resolution, using Salesforce to reduce documentation errors by 30%.