Fatima zahra EL FALAH
@fatimazahraelfalah
Friendly customer service agent dedicated to enhancing client satisfaction.
MoroccoWhat I'm looking for
I am a dedicated customer service agent with a passion for ensuring every customer feels valued and supported. My experience spans various roles where I have efficiently handled service requests and resolved issues swiftly. I pride myself on my ability to maintain high satisfaction levels while managing challenging interactions with patience and respect.
Currently, I work at Xperigo, where I handle inbound calls for roadside assistance, ensuring quick and effective service delivery. My previous roles at Foundever/Nespresso Canada and ADM Value have further honed my skills in processing orders, addressing inquiries, and proactively recommending products to enhance the customer experience. I am committed to continuous improvement and delivering exceptional service in every interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Xperigo
Mar 2023 - Present (2 years 3 months)
Handled inbound calls from customers requesting roadside assistance, ensuring quick and effective service delivery in coordination with CAA dispatch centers. Logged customer interactions accurately into the system and offered basic troubleshooting support.
Customer Service Agent
Foundever/Nespresso Canada
Oct 2023 - Dec 2023 (2 months)
Processed customer orders efficiently via phone, ensuring accuracy and prompt service. Addressed and resolved customer inquiries and complaints while maintaining high satisfaction levels.
Customer Service Agent
ADM Value
Sep 2023 - Sep 2023 (0 months)
Provided effective solutions to customer issues in a high-volume call center environment. Managed challenging customer interactions with patience and respect, ensuring satisfaction.
Education
Degrees, certifications, and relevant coursework
Institut de Formation aux Métiers de l'Énergie et de l'Efficacité Énergétique
Diploma of Specialized Technician, Energy Efficiency
2021 - 2023
Completed a Diploma of Specialized Technician in Energy Efficiency, focusing on sustainable practices and technologies to improve energy use in various sectors.
Lycée IBN ROCHD
High School Diploma, General Studies
2020 - 2021
Achieved a High School Diploma, providing a foundational education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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