OEOussama Eddami
@oussamaeddami
Customer service representative with three years of experience.
MoroccoWhat I'm looking for
As a dedicated Customer Service Representative with three years of experience, I specialize in support, communication, and client relations. My expertise lies in delivering quality service to diverse customers while managing high call volumes. I pride myself on building strong customer relationships, addressing inquiries, and ensuring overall customer satisfaction.
Currently, I work at Foundever in Fes, Morocco, where I provide exceptional frontline customer service and support back-office operations. My role involves managing online and in-store orders, coordinating with suppliers, and maintaining effective communication between teams. I have also gained valuable experience at Fusion and Starlink, where I honed my skills in conflict resolution and customer relationship management.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever
Jun 2024 - Present (11 months)
As a Customer Service Representative, I provided exceptional frontline service, addressing inquiries and resolving issues efficiently. I supported the Omni Supplier Direct Team, managing orders and ensuring timely resolution of open cases while maintaining effective communication between teams.
Customer Service Agent
Fusion
Nov 2023 - Apr 2024 (5 months)
In my role as a Customer Service Agent, I responded to patient calls, averaging 100-120 calls per day. I booked appointments based on patient needs and handled general inquiries to meet customer satisfaction goals.
Customer Service Representative
Starlink
Jan 2021 - Jan 2023 (2 years)
As a Customer Service Representative, I responded to telephone inquiries, providing quality service to over 100 customers daily. I handled complaints and provided suggestions to management to improve customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Ibn Khaldoun High School
High School Degree, General Education
2013 - 2017
Completed high school education with a focus on developing foundational skills in various subjects, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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