Open to opportunities

Mohammed Abouwadiaa

@mohammedabouwadiaa

Message

Customer-focused service professional with economics background delivering tailored solutions and strong communication.

Morocco

Message

What I'm looking for

I seek a customer-facing role where I can use my communication, troubleshooting and product expertise to improve customer satisfaction and grow professionally in a collaborative team.

I am a dynamic customer service professional with a Bachelor’s in Economics and Management and hands-on experience supporting clients for energy and premium consumer brands. I consistently resolve inquiries, handle complaints, and recommend tailored solutions while driving sales and appointment qualification.

I bring product expertise—especially in coffee systems—strong communication in Arabic, French and English, and a commitment to continuous learning and teamwork. I am eager to apply my problem-solving skills and service-oriented mindset to contribute effectively in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Coffee Specialist

Current

Foundever

Jan 2022 - Present (3 years 8 months)

Provide high-level customer engagement for Nespresso, troubleshoot machines via video calls, create repair requests with accurate serial numbers, and deliver personalized product recommendations.

Customer Service Product Knowledge Technical Troubleshooting Communication Team Collaboration

Customer Service Advisor

Webhelp

Jan 2019 - Dec 2020 (1 year 11 months)

Handled customer complaints and inquiries for TOTAL Direct Energie, proposed tailored solutions, prospected clients by phone, and scheduled qualified sales appointments to support revenue activities.

Customer Service Telemarketing Scheduling Sales Support Written Communication CRM