Open to opportunities

wafaa bouhmaid

@wafaabouhmaid

Message

Empathetic customer service professional with over 3 years of experience.

Morocco

Message

What I'm looking for

I am looking for a role where I can utilize my customer service skills in a supportive team environment, focusing on creating positive experiences and resolving issues effectively.

I am a highly motivated customer service professional with over three years of experience in fast-paced environments. My journey has been defined by my commitment to delivering outstanding support across various channels, including digital, phone, and in-person interactions. I pride myself on my ability to resolve customer issues efficiently while maintaining a positive brand image and ensuring high customer satisfaction.

Throughout my career, I have developed strong interpersonal skills and a knack for effective communication. My experience as a Content Reviewer at Teleperformance has honed my attention to detail and crisis management skills, allowing me to handle sensitive information with professionalism. I am passionate about helping others and creating positive customer experiences, and I am eager to bring my problem-solving abilities to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Content Reviewer

Current

Teleperformance

Sep 2021 - Present (3 years 8 months)

Ensured a safe and positive user experience by reviewing and moderating online content. Developed strong attention to detail and crisis management skills while handling sensitive information professionally. Communicated effectively with internal teams to improve service quality and user engagement.

Content Moderation Attention To Detail Crisis Management Communication User Experience Team Collaboration Problem Solving Conflict Resolution

Waitress & Receptionist

Coffee Booster Shop

Jul 2019 - Oct 2021 (2 years 3 months)

Provided high-quality customer service, ensuring a welcoming and enjoyable experience for guests. Managed reservations, handled customer inquiries, and resolved issues efficiently while working in a fast-paced environment.

Customer Service Multitasking Teamwork Communication Fast Paced Environment Interpersonal Skills

Freelance Model

Self Employed

Oct 2020 - Sep 2021 (11 months)

Represented brands professionally, engaging with clients and audiences confidently. Built strong interpersonal skills through interactions with diverse teams and customers.

Brand Representation Client Engagement Interpersonal Skills Communication