Ayoub Alami

I’m a Dedicated Customer Support Representative with over 6 years of experience delivering high-quality B2B and B2C support through email, live chat, and phone. I thrive in fast-paced environments where I can resolve issues quickly while keeping customers confident.

At Foundever (Staples Canada Project) since Jun 2020, I handle over 50 daily customer interactions in English and French. I resolve delivery issues, online purchase concerns, and order-related requests like refunds, exchanges, and returns.

I also support revenue outcomes through strategic up-selling and cross-selling, generating 15+ successful sales and 60+ product recommendations monthly. I collaborate with internal departments to solve complex cases involving delivery, fraud, checkout, and coupon-related issues—ensuring accurate and compliant resolutions.

I maintain strong KPI performance across quality, productivity, and turnaround time. With a customer-focused approach and strengths in communication, problem-solving, and multitasking, I’m ready to bring reliable service and measurable results to a new team.