Bachir El Maouaki

I am a highly motivated Business Administration graduate with a strong foundation in customer service, sales, and technical support. My experience in bilingual environments has equipped me with the ability to excel in fast-paced settings, where I have consistently demonstrated my strong communication and problem-solving skills. I am eager to leverage my background to contribute to a dynamic organization and help achieve its business objectives.

In my recent role as a Bilingual Roadside Assistance & Customer Service Specialist at Xperigo, I was promoted to handle bilingual customer care for Kia Connect and Kia Canada. I provided exceptional support, resolving complex technical issues and ensuring high customer satisfaction. My ability to manage high volumes of inquiries and effectively de-escalate situations has been instrumental in delivering timely solutions and maintaining client rapport.

Additionally, my experience as a Sales Representative at Approve.ninja Ltd. allowed me to develop strong cold-calling techniques and objection-handling skills, which contributed to increased sales conversions. I am passionate about applying my comprehensive business knowledge and practical experience to a challenging role that fosters growth and development.