YMYAZID ALAOUI MRANI
@yazidalaouimrani
Experienced inbound customer service agent delivering high-quality, solution-focused support.
MoroccoWhat I'm looking for
I am an experienced inbound customer service agent with a strong track record of resolving customer inquiries, maintaining call center databases, and boosting customer satisfaction through timely, professional interactions. I consistently follow communication scripts and work productively to determine customer needs and fast-track solutions, achieving a reported 90% customer satisfaction rating in a prior role.
I bring prior retail sales experience including transaction processing and inventory tasks, and I am trilingual (Arabic, French, English), patient, and detail-oriented. I attend ongoing training to improve my skills and focus on representing a brand's mission in every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
CNEXIA Call Center
Feb 2023 - Aug 2025 (2 years 6 months)
Provided high-quality inbound customer service, resolving inquiries and fast-tracking solutions while maintaining records and improving customer satisfaction through timely, professional interactions.
Salesman
Local Shop
Jan 2014 - Nov 2022 (8 years 10 months)
Greeted customers, managed displays and transactions, processed sales and returns, and performed monthly stock inventory while advising customers on fit and style to drive purchases.
Customer Service Agent
Foundever
Jul 2019 - Sep 2019 (2 months)
Handled customer queries accurately and promptly, collaborated with management to boost satisfaction, and achieved a 90% customer satisfaction rating through follow-ups and loyalty-building actions.
Education
Degrees, certifications, and relevant coursework
ABDELKRIM RAISS High School
High School Diploma, General Secondary Education
2014 - 2019
Activities and societies: Attended educational seminars to improve knowledge and skills.
Completed High School Diploma with coursework and practical experience supporting retail and customer service skills.
Availability
Location
MoroccoAuthorized to work in
Job categories
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