Bassma Ait Ibou
@bassmaaitibou
Customer service professional delivering fast resolutions and exceptional customer experiences.
MoroccoWhat I'm looking for
I am a dynamic, results-driven Customer Service Representative with experience resolving complaints, implementing process improvements, and consistently exceeding performance goals.
At Foundever I developed and implemented service procedures, used scripts and resources to answer customer questions, and handled technical troubleshooting to ensure issues were resolved and satisfaction was confirmed.
I am skilled in active listening, problem-solving, and clear communication, and I am motivated to grow, adapt, and make every customer interaction count.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever
Jan 2023 - Jan 2025 (2 years)
Resolved customer complaints and implemented service procedures at Foundever, improving customer satisfaction and consistently exceeding performance targets over a 2-year period.
Education
Degrees, certifications, and relevant coursework
MRMohammed V University, Rabat
Bachelor of Arts, English Studies (Linguistics)
2019 - 2023
Completed a Bachelor's degree in English Studies with a focus on linguistics at Mohammed V University, Rabat from September 2019 to June 2023.
Availability
Location
MoroccoAuthorized to work in
Job categories
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