Open to opportunities

Dounia sahmaoui

@douniasahmaoui

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Customer service professional with 3 years’ experience delivering empathetic, solution-oriented support.

Morocco

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What I'm looking for

I seek a role where I can apply my customer service expertise, use CRM tools, solve customer issues efficiently, and grow into leadership responsibilities in a collaborative team.

I am a dedicated and personable Customer Service Representative with three years of experience providing exceptional support in fast-paced environments. I excel at handling high-volume inquiries, resolving complaints efficiently, and using feedback to improve service quality.

Fluent in French and professionally proficient in English, I bring strong communication, teamwork, and problem-solving skills, and I am comfortable using CRM tools to verify accounts, manage disputes, and ensure compliance. I consistently aim to create positive customer experiences and contribute to team goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Konecta

Nov 2022 - Jun 2025 (2 years 7 months)

Delivered high-volume customer support via phone and email, resolved disputes and claims, and managed account verifications while analyzing feedback to improve service quality over a 2.5-year period.

Customer Service Complaint Resolution CRM Tools Verification Phone Support Email Support Customer Feedback Analysis Communication

Sales Assistant

Ready-To-Wear Store

Jun 2022 - Aug 2022 (2 months)

Advised customers in-store, identified needs to recommend products, processed transactions, and collaborated with the team to achieve customer satisfaction targets during a summer retail role.