FOFatima Omar
@fatimaomar
Versatile professional with expertise in business administration and customer support.
CanadaWhat I'm looking for
I am a detail-oriented professional with a strong background in business administration and customer support. My education in Supply Chain Management and Computer Programming, combined with a Google Data Analytics Certificate, has equipped me with the analytical skills necessary to thrive in diverse environments. I am fluent in English, Swahili, and Somali, which allows me to communicate effectively with a wide range of clients.
Throughout my career, I have demonstrated a commitment to operational efficiency and customer satisfaction. In my role as a Customer Support Representative at Canadian Dental Care Plan, I successfully managed over 100 daily inquiries, ensuring compliance and resolving escalated issues. My experience as a Shareholder Account Manager at NTT DATA involved managing complex financial documentation and collaborating with legal teams to meet regulatory requirements. I take pride in my ability to improve client satisfaction through empathetic communication and proactive problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Canadian Dental Care Plan (CDCP) / NTT DATA
Mar 2024 - Oct 2024 (7 months)
Delivered bilingual front-line support for over 100 daily inquiries regarding dental program eligibility, claims, and plan benefits. Onboarded clients efficiently by walking them through registration and documentation requirements, ensuring compliance. Resolved escalated service issues by coordinating with internal departments and maintaining accurate case logs.
Shareholder Account Manager
NTT DATA – TSX Trust Company
Sep 2022 - Jul 2023 (10 months)
Managed a diverse portfolio of shareholder accounts, providing expert guidance on share transfers, dividend payments, and estate processing. Processed high-volume financial and legal documentation, including death certificates, affidavits, and authorization forms. Liaised with legal teams and compliance officers to ensure all transfers met regulatory and audit requirements.
Sales & Customer Service Representative
Nordia (Bell Canada)
Sep 2021 - Aug 2022 (11 months)
Exceeded monthly sales targets by identifying customer needs and offering tailored service bundles and product recommendations. Handled inbound calls and live chat interactions, resolving billing issues, upgrading plans, and retaining customers through value-driven solutions. Managed customer accounts using CRM software, ensuring information accuracy and compliance with privacy protocols.
Customer Experience Associate
The Home Depot
Jan 2017 - Dec 2021 (4 years 11 months)
Delivered product and service support to hundreds of customers weekly, ensuring a positive and efficient shopping experience. Assisted with online and in-store orders, inventory lookups, returns, and issue resolution using store management systems. Operated POS and inventory scanning equipment for accurate transaction and stock tracking.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Diploma, Business Administration – Supply Chain Management
Studied the principles of business administration with a focus on supply chain management. Gained knowledge in logistics, procurement, and operations to optimize business processes.
Algonquin College
Diploma, Computer Programming
Completed a program in computer programming, acquiring skills in various programming languages and software development. Focused on building foundational knowledge for technical problem-solving.
Certificate, Data Analytics
Obtained a Google Data Analytics Certificate, developing expertise in data analysis tools and methodologies. Learned to process, analyze, and visualize data to derive actionable insights.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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