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@preciousdorume
Customer service representative skilled in data management and support.
I am a customer-focused and detail-oriented professional with extensive experience in customer service, data management, and technical support. My career has been dedicated to ensuring that customer inquiries are handled efficiently across various platforms, including phone, email, and online channels. I pride myself on my ability to provide timely and accurate responses, which has led to significant increases in customer satisfaction.
Throughout my career, I have developed strong problem-solving and multitasking abilities, allowing me to troubleshoot technical issues and resolve customer concerns effectively. My experience includes managing customer interactions at Harvey’s, where I contributed to a 20% increase in customer satisfaction by enhancing service efficiency through workflow analysis and collaboration with cross-functional teams. I am also multilingual, which enables me to communicate effectively with a diverse customer base.
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Work history, roles, and key accomplishments
Harvey’s
May 2024 - Jul 2024 (2 months)
Managed customer interactions via phone, email, and in-person, ensuring a seamless experience. Assisted with account setup, issue resolution, and service guidance, leading to a 20% increase in customer satisfaction. Maintained accurate records in CRM software and collaborated with teams to address inquiries effectively.
Barrie Montessori Childcare Centre
Jan 2024 - Apr 2024 (3 months)
Provided front-line customer support, answering inquiries and resolving concerns with professionalism. Maintained and updated customer records, ensuring accuracy and compliance with internal policies. Assisted in service coordination, improving parent engagement by 25%.
Degrees, certifications, and relevant coursework
Graduate Certificate, Research Analysis
2024 -
Pursuing a Graduate Certificate in Research Analyst, focusing on data analysis and research methodologies to support decision-making processes.
Bachelor of Agricultural Science, Agricultural Science
2013 - 2018
Completed a Bachelor of Agricultural Science, gaining knowledge in agricultural practices, crop production, and resource management.
Software and tools used professionally
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