Open to opportunities

Favour Jane

@favourjane

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Customer service representative with strong technical support skills.

Canada

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What I'm looking for

I seek a role that challenges me, offers growth opportunities, and values teamwork.

I am a dedicated customer service representative with extensive experience in providing exceptional support and technical assistance. My journey began at Huawei Technologies, where I honed my IT support skills, managing end-user systems and troubleshooting complex issues. This role taught me the importance of clear communication and empathy in resolving customer concerns.

At Alayacare Inc, I further developed my customer service expertise, ensuring timely resolutions and maintaining high satisfaction levels. I take pride in my ability to understand client needs and provide tailored solutions. My background in project management, combined with my technical skills in CRM software and data analytics, allows me to contribute effectively to team goals and enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alayacare Inc

Dec 2020 - Present (4 years 5 months)

Handled customer inquiries and support requests, ensuring timely resolution and customer satisfaction. Provided guidance on services, maintained records, and documented interactions to support service delivery. Resolved complaints and created knowledge base articles for self-service.

Customer Support CRM Software Problem Solving Communication Documentation Technical Support Relationship Management

Customer Service Representative

Vend by Lightspeed

Nov 2019 - Dec 2020 (1 year 1 month)

Provided front-line customer support via phone, email, and live chat. Educated customers on services, troubleshot concerns, and compiled feedback for service improvements. Maintained detailed records of customer interactions.

Customer Support Communication Troubleshooting Team Collaboration

Project Coordinator

Fanshawe College

May 2019 - Aug 2019 (3 months)

Assisted in coordinating a project team for the manufacturing of an airbrake mechanism. Responsible for product research, supplier contact, and project scheduling.

Project Coordination Research Supplier Management Scheduling Team Collaboration Communication Time Management

Project Manager

Fanshawe College

Jan 2019 - Apr 2019 (3 months)

Managed a team to produce a truckload monitoring system project. Oversaw project deliverables, budget adherence, and documentation.

Project Management Team Leadership Budget Management Documentation Time Management Communication Problem Solving

IT Support Specialist

Huawei Technologies

Oct 2015 - Nov 2018 (3 years 1 month)

Provided technical support for end-user systems, managed network devices, and conducted training for new employees. Maintained technical documentation and reported on recurring issues to management.

Technical Support System Administration Troubleshooting Documentation Training Network Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Post Graduate Certificate, Software and Information Systems Testing

2018 - 2019

Completed a Post Graduate Certificate in Software and Information Systems Testing, focusing on software testing methodologies and practices, preparing for a career in software quality assurance.

Nnamdi Azikiwe University

Bachelor of Science, Computer Science

2010 - 2014

Earned a Bachelor of Science degree in Computer Science, covering topics such as programming, data structures, algorithms, and software development principles.

Aptech Computer Education

Advanced Diploma, Software Engineering

Completed an Advanced Diploma in Software Engineering, gaining skills in software development, programming languages, and project management.

Google/Visiola Coding Bootcamp

Coding Bootcamp, Software Development

2017 - 2017

Collaborated with a team to create and test Payteq, a payroll software, utilizing Python, SQL, and CSS, enhancing practical coding and teamwork skills.