syntyche tolela

I am a dedicated customer service representative with extensive experience in client-facing roles. My background includes working with high volumes of customer inquiries, where I have honed my ability to maintain professionalism and empathy in every interaction. I thrive in structured, high-pressure environments and am committed to delivering value through clear communication and personalized service.

Throughout my career, I have consistently met and exceeded performance metrics, including resolution time and client satisfaction. My experience with CRM systems, such as Salesforce, has enabled me to effectively manage customer requests and ensure data accuracy. I take pride in my ability to identify root causes of issues and provide tailored solutions that enhance the customer experience.

With a strong service-oriented mindset, I am always looking for opportunities to improve workflows and customer engagement strategies. I believe that my bilingual skills in English and French, combined with my problem-solving abilities, make me a valuable asset to any team focused on delivering exceptional service.