Open to opportunities

Linda Onwu

@lindaonwu

Message

I am a customer service professional delivering technical support and exceptional client satisfaction.

Canada

Message

What I'm looking for

I seek a collaborative, customer-focused role where I can apply technical support, EMR/operations expertise, and process improvement to drive client satisfaction and grow into broader leadership responsibilities.

I am a passionate customer service professional with extensive experience resolving client issues and maintaining high satisfaction levels; I consistently achieved around a 90% issue-resolution rate and helped drive CSI improvements and awards for excellence.

I have led clinic operations and daily workflows, supervised staff and practicum students, managed EMR accuracy and reporting, and troubleshot IT and ticketing issues while improving processes and supporting identity and access tasks.

Experience

Work history, roles, and key accomplishments

Current

Clinic Administrator

Current

Neighbourly Pharmacy

Jun 2024 - Present (1 year 3 months)

Manage daily clinic operations, staff schedules and EMR use to improve efficiency and reduce wait times; prepare monthly reports to Manitoba Health and oversee supplies, petty cash and IT issue resolution.

EMR Scheduling Reporting Inventory Management Microsoft Office

Customer Service Representative

Emergency Response Services

Dec 2020 - Jun 2024 (3 years 6 months)

Provided technical support and incident management for users, troubleshooting PCs and mobile devices and maintaining a 90% client satisfaction rating while coordinating ticket assignment and escalations.

Technical Support Incident Management Ticketing Systems CRM Escalation Management Customer Service PHIA Compliance

Client Service Representative

Renewed Hope Dental Clinic

Jan 2019 - Oct 2020 (1 year 9 months)

Handled multi-channel customer support and documented procedures to improve consistency and drive higher Customer Satisfaction Index (CSI) scores.

Customer Service Live Chat Support SLA Management Documentation CRM Communication

Sales and Marketing Representative

City Light Retail Store

Feb 2010 - Dec 2018 (8 years 10 months)

Answered customer inquiries and delivered product knowledge to grow customer traffic by 80%, increase retail sales by 85% and raise satisfaction ratings to 91%.