Open to opportunities

Shagandeep Kaur

@shagandeepkaur

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Dedicated customer service representative with extensive office experience.

Canada

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What I'm looking for

I am looking for a long-term position where I can utilize my skills and contribute to a supportive team environment.

I am a dedicated customer service representative with over seven years of experience in various office settings. Currently, I work at SHAW as a Customer Sales Associate, where I handle over 100 customer calls daily, addressing billing concerns and providing effective solutions. My role involves processing payments, offering ongoing deals, and troubleshooting issues, all while maintaining a positive and patient demeanor in fast-paced environments.

My educational background includes a Hospital Unit Clerk Certification from Norquest College and a Chemical Laboratory Technician Diploma from Seneca College. I have developed strong communication and interpersonal skills, which I leverage to ensure customer satisfaction. I am proficient in EMR databases and Microsoft Office, and I possess a Certificate in Data Analytics and Data Visualization, which enhances my problem-solving capabilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Shaw

Sep 2021 - Present (3 years 9 months)

Answered over 100 customer calls daily, addressing billing concerns and providing solutions. Processed monthly billing payments and offered ongoing deals and products to customers.

Customer Service Billing Payment Processing Troubleshooting Call Center Operations

Customer Service Representative

Rogers Bank

Jun 2023 - May 2024 (11 months)

Assisted customers with banking and fraud prevention inquiries, concerns, and disputes. Provided prompt and efficient resolution to customer issues, ensuring high levels of satisfaction.

Fraud Prevention Communication Banking Operations

Supervisor

KFC

Jun 2018 - Aug 2021 (3 years 2 months)

Created ordering lists for food service products and updated purchase orders. Scheduled employee shifts and maintained employee records.

Inventory Management Scheduling Customer Service Team Leadership Employee Supervision

Picker and Auditor

DSV (Sephora Warehouse)

Nov 2017 - Jan 2018 (2 months)

Picked online orders and performed auditing and packing of orders. Ensured accuracy and quality control in the fulfillment process.

Auditing Quality Control Inventory Management

Quality Control Assistant

Club Coffee

Sep 2016 - Sep 2017 (1 year)

Responsible for gathering and organizing quality control logs weekly. Recorded product, packaging, and order information on specified forms and records.

Quality Control Documentation Reporting

Orientation Leader

Seneca College of Applied Arts and Technology

Guided new students on their first day, helping them discover more about the college. Assisted students in becoming successful by providing relevant information.

Mentorship Communication Event Coordination Public Speaking Campus Navigation

Education

Degrees, certifications, and relevant coursework

Seneca College

Diploma Program, Chemical Laboratory Technician

Activities and societies: Identified and analyzed bacteriology of food products. Developed and maintained professional relationships adhering to professional and ethical standards. Performed chemical titrations, dilutions, solutions, evaporation studies, and quality assurance.

Graduated from Seneca College in Chemical Laboratory Technician Diploma Program in April 2018. Performed chemical titrations, dilutions, solutions, evaporation studies, and quality assurance.