Open to opportunities

fati abdulkadir

@fatiabdulkadir

Message

Customer service professional specializing in fintech support and complaint resolution.

Nigeria

Message

What I'm looking for

I’m seeking a remote customer support role with an international, dollar-paying company—where I can deliver fast, clear support in a high-volume digital environment, handle complaints confidently, and manage payment follow-ups.

I’m a customer service professional with hands-on experience supporting 50+ customers daily via phone and WhatsApp for a digital fintech savings platform. I focus on fast, accurate communication and proactive support that keeps customers confident and informed.

In my current role, I handle payment confirmations, account inquiries, and issue resolution while maintaining near-instant response times. I also reduce daily customer complaints from an average of 20 to 5 (75% decrease) by resolving problems proactively and communicating clearly and promptly.

I log and track customer payment records and interaction data using spreadsheets to maintain accuracy across daily transactions. I’m particularly strong at payment follow-up—proactively contacting 10+ customers per day about missed payments to help sustain consistent savings contributions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

FMY Trusted Finance Limited

Sep 2025 - Present (10 months)

Handled 50+ customer interactions daily via phone and WhatsApp for a digital savings platform, covering payment confirmations, account inquiries, and issue resolution. Reduced daily customer complaints by 75% by proactively resolving issues, maintaining near-instant responses, following up on missed payments, and tracking payment records in spreadsheets.

Payment Follow Up Account Reconciliation Fast and Clear Communication