Open to opportunities

Balogun Nasirat

@balogunnasirat

Message

Customer Service Representative skilled in multi-channel support and issue resolution.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can deliver multi-channel support, resolve billing/account/technical issues, and use CRM case management to improve customer experience and retention—while working with teams to consistently meet KPIs.

I’m a results-driven Customer Service Representative supporting global clients across fintech, mobility, and e-commerce. I resolve billing, account, and technical issues efficiently while maintaining high customer satisfaction through clear communication and problem-solving.

I provide timely multi-channel support via live chat, email, and phone, with strong CRM systems and case management for tracking, reporting, and follow-ups. I troubleshoot technical issues, guide customers through effective solutions, and escalate complex cases appropriately while meeting response-time and quality KPIs.

From ride booking support and order-related inquiries to loan account management, I focus on accuracy, professionalism, and customer retention. I investigate complaints and discrepancies, process refunds and billing adjustments, and coordinate with cross-functional teams to improve customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Sleekabyte Technologies

Jul 2025 - Present (1 year)

Provided timely multi-channel customer support (chat, email, phone) to resolve customer inquiries. Handled billing, account, and order issues, troubleshot technical problems, maintained CRM records, and escalated complex cases to meet response-time and quality KPIs.

Email Phone CRM Systems Case Management Billing Account Resolution Technical Troubleshooting Customer Escalation KPIs Customer Satisfaction

Customer Support Representative

Vine Ltd

Apr 2024 - Dec 2024 (8 months)

Delivered real-time live chat support for users on a high-volume trading platform. Assisted with account setup, payments, and platform navigation while resolving complaints and disputes to support retention.

Account Support Payments Support Dispute Resolution Customer Retention Live Chat

Customer Support Representative

Jay Autos

May 2023 - Mar 2024 (10 months)

Handled customer inquiries related to ride bookings, billing, and service issues. Investigated ride-related complaints, coordinated with drivers and operations teams, and processed refunds, billing adjustments, and credits with accurate documentation of interactions and resolutions.

Billing Refund Processing Crédits Complaint Investigation Driver Coordination Operations Coordination Issue Resolution

Customer Service Representative

Jethro

Sep 2022 - Jan 2023 (4 months)

Responded to customer inquiries via digital channels to resolve product and service issues. Analyzed customer feedback for improvement opportunities and maintained CRM records to support proactive updates, follow-ups, and retention.

Digital Customer Support Customer Feedback Analysis Proactive Customer Updates

Loan Account Officer

Ragekay Global

Mar 2021 - Aug 2022 (1 year 5 months)

Managed loan accounts and maintained accurate financial records with strict confidentiality. Communicated with clients on account status and repayments, negotiated repayment plans to reduce delinquency, and investigated and resolved account discrepancies.

Loan Account Management Financial Records Management Client Communication Repayment Plans Delinquency Account Investigation Confidentiality