Open to opportunities

Olisaemeka OKOROIGWE

@olisaemekaokoroigwe

Message

Customer service professional with 8+ years resolving complex telecom and fintech issues.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can resolve complex issues in telecom or fintech, own high-volume cases, and improve processes through documentation, root-cause thinking, and clear communication—preferably with remote flexibility and strong teamwork.

I’m a detail-oriented Customer Service Specialist with 8+ years supporting clients through order processing, status updates, documentation accuracy, and issue resolution across telecommunication and fintech. I handle 100+ daily inbound and outbound interactions, troubleshoot network, billing, and service problems, and communicate complex technical information with clarity, empathy, and confidence to improve first-call resolution.

In regulated and remote environments, I secure and update sensitive customer data with strict adherence to data security policies while maintaining meticulous records in cloud-based systems. I’ve reduced service issues by 30% through detailed scheduling and verification and cut repeat issues by 25% by proactively following up on open orders and resolving discrepancies with root-cause thinking—while collaborating with internal technical teams to drive service improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mtn Nigeria Ltd

Jan 2022 - Present (4 years 2 months)

Handled 100+ daily inbound and outbound customer interactions using cloud-based CRM and support platforms. Performed advanced troubleshooting for network and billing issues, secured sensitive customer data, and collaborated with technical teams to resolve escalated cases.

Customer Support Escalation Management Service Improvement Cloud Support

Call Center Representative

Foodbowl Restaurant

Mar 2019 - Jan 2022 (2 years 10 months)

Supported customers across ecommerce platforms by managing orders, payments, updates, and delivery issues while investigating discrepancies and system errors. Maintained accurate cloud-based order records and reduced repeat issues by 25% through clear communication and proactive follow-ups.

eCommerce Management Customer Support Cloud Based Ticketing Records

Customer Service Representative

Fountain Finance Consult Ltd

May 2016 - Sep 2017 (1 year 4 months)

Provided customer support in a fintech/lending environment, ensuring confidentiality and data security. Conducted investigations into account and documentation issues, escalated complex cases, and supported onboarding and process improvement initiatives.

Fintech Lending Support Customer Support Account & Documentation Investigations Data Security Escalation Management Process Improvement