Open to opportunities

Fadekemi Adeyemi

@fadekemiadeyemi

Customer Service Representative with 3+ years resolving high-volume enquiries, complaints, and delivering compliant resolutions.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer service role where I can handle high-volume calls, resolve complaints on first contact, maintain accurate CRM records, and consistently meet service and compliance metrics in a supportive team.

I’m a remote Customer Service Representative with 3+ years of experience resolving high-volume customer enquiries across banking, retail, and service environments. I’m known for calm issue resolution, clear communication, and consistent adherence to service quality standards in fast-paced, customer-facing roles.

In my contact centre role, I handle inbound and outbound calls, diagnose customer issues, and deliver clear, compliant solutions—often aiming for resolution on first contact. I maintain accurate customer interaction records in internal banking systems to support follow-ups, audits, and service continuity.

I also bring strong de-escalation and customer experience skills, including active listening, empathy, and time management to meet call centre performance metrics while protecting customer trust and regulatory compliance. I’m comfortable working independently in structured workflows using digital customer service systems.

Experience

Work history, roles, and key accomplishments

Contact Centre Agent

Fidelity Bank Plc

Dec 2022 - Dec 2025 (3 years)

Handled high-volume inbound and outbound customer calls for account enquiries, complaints, and service issues, providing clear, compliant resolutions where possible. Maintained accurate customer interaction records in internal banking systems and de-escalated dissatisfied customers to protect customer trust.

Customer Support Inbound & Outbound Customer Service Complaint Resolution De Escalation & Compliance De escalation

Cashier

Etyque Store

Aug 2021 - Jun 2022 (10 months)

Processed daily customer transactions with zero cash discrepancies reported, handling cash, transfers, and POS payments. Responded to product, pricing, and availability enquiries, and reconciled receipts at close of day for accurate financial reporting.

Cash Handling Transfers Processing Customer Experience

Customer Care Representative

Sensitive Interiors Limited

Jan 2021 - Jul 2021 (6 months)

Managed high-volume incoming customer calls for product enquiries, complaints, and service requests, providing solutions aligned to customer needs. Logged interactions and followed communication guidelines to deliver consistent service experience, while generating leads during customer interactions.

Customer Support Active Listening Complaint Handling Lead Generation Customer Satisfaction

Industrial Training Student

Federal Radio Corporation of Nigeria

Jan 2019 - Apr 2019 (3 months)

Supported audience engagement through listener communications, email responses, and programme promotions. Assisted with content preparation, social media updates, and basic research tasks while maintaining organised documentation for broadcast activities.

Audience Engagement Email Support Basic Research Documentation Management Communication Skills