Omolola olowu
@omololaolowu
Customer Service & administrative professional improving fintech support with CRM-driven issue resolution and process optimization.
NigeriaWhat I'm looking for
I’m a results-oriented Customer Service and Administrative Professional with 3+ years of progressive experience in fintech and remote environments. I resolve complex customer issues, maintain high satisfaction standards, and improve processes through CRM platforms.
I handle high-volume inquiries across email, chat, and phone, coordinate executive calendars and scheduling, and produce clear reports and professional documents that help teams move faster. In fintech roles, I manage sensitive data responsibly, log accurate CRM records for compliance, and drive retention through education, upselling, and first-contact resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
WorkUnite
Jan 2026 - Present (5 months)
Managed a high volume of client emails with same-day response turnaround while maintaining strong client satisfaction. Coordinated executive scheduling, produced professional reports and documents, and resolved orders, refunds, and cancellations with a focus on first-contact resolution.
Customer Service Representative
Renmoney
Jan 2025 - Jan 2026 (1 year)
Handled multi-channel customer support for a fintech lender, resolving complaints across loan applications, repayments, failed transactions, and account access to reduce escalation rates. Educated customers on loan products, logged interactions in CRM for compliance and reporting, and identified upselling and retention opportunities.
Customer Service Representative
Moniepoint Microfinance Bank
Jan 2024 - Jan 2025 (1 year)
Provided phone, email, chat, and social media support for transaction and account management issues, investigating failed transactions, delayed payments, and access problems to close open tickets. Supported reversals and app troubleshooting, maintained CRM records to meet regulatory standards, and escalated complex technical issues to specialists for final resolution.
Education
Degrees, certifications, and relevant coursework
Throne Management & Business Institute
National Diploma, Human Resource Management
2023 -
Completed a National Diploma in Human Resource Management in 2023.
Throne Management & Business Institute
Executive Diploma, Customer Relationship Management
2023 -
Completed an Executive Diploma in Customer Relationship Management in 2023.
University of Lagos
Bachelor of Public Administration, Public Administration
Earned a Bachelor’s degree in Public Administration at the University of Lagos.
Jubril Martins Memorial Grammar School
Senior Secondary School Certificate (WAEC), WAEC
2016 -
Obtained the Senior Secondary School Certificate (WAEC) in June 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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