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Fasiha parveen

@fasihaparveen

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Dedicated CAP Associate with expertise in customer support and problem resolution.

India

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What I'm looking for

I am looking for a role that challenges my problem-solving skills and allows for professional growth in a supportive environment.

I am a dedicated and result-oriented CAP Associate at Amazon, with a proven track record in delivering exceptional customer support and maintaining high customer satisfaction levels. My expertise lies in problem resolution and multitasking, which I seek to leverage in a challenging role within a dynamic organization. I specialize in addressing and resolving escalated cases, ensuring timely solutions and enhanced customer experiences.

Throughout my career, I have consistently contributed to team success by adhering to quality and performance metrics while exceeding expectations. My experience includes working as a Public Speaking Expert at Planet Spark, where I design and implement targeted programs to enhance communication skills for a diverse clientele. I also have a background in pharmacovigilance and drug safety, providing essential process support during clinical trials and post-marketing phases.

Experience

Work history, roles, and key accomplishments

Current

Public Speaking Expert

Current

Planet Spark

Jun 2024 - Present (1 year 1 month)

Functions as a public speaking expert, concentrating on enhancing communication skills for individuals. Designs and implements targeted programs to advance public speaking proficiency for a diverse clientele.

Public Speaking Communication Skills Curriculum Development Mentoring Body Language

CAP Agent

Amazon

Sep 2024 - Mar 2025 (6 months)

Delivered exceptional customer support and maintained high customer satisfaction levels as a CAP Associate. Specialized in addressing and resolving escalated cases, ensuring timely solutions and enhanced customer experiences.

Customer Support Escalation Management Data Analysis Fraud Detection Risk Assessment Process Optimization CSAT

Affiliate Marketer

Self-Employed

Jan 2022 - Dec 2023 (1 year 11 months)

Worked as an affiliate marketer, promoting products and services through various online channels. Developed marketing strategies to drive traffic and generate sales.

Affiliate Marketing Digital Marketing Content Creation SEO Social Media Marketing Online Marketing Analytics

IT Recruiter

Remote

Jan 2021 - Dec 2022 (1 year 11 months)

Worked as an IT recruiter, focusing on sourcing and screening candidates for various IT roles. Managed the recruitment process from initial contact to offer negotiation.

IT Recruiter Candidate Sourcing Screening Interviewing Negotiation Talent Acquisition Human Resources Communication

Pharmacovigilance / Drug Safety Associate

CPS Pharma Solutions

Oct 2020 - Aug 2022 (1 year 10 months)

Provided essential process support for drug safety management during clinical trials and post-marketing phases, ensuring compliance with relevant regulations and Standard Operating Procedures (SOPs). Managed the full lifecycle of Individual Case Safety Reports (ICSRs), including case identification, data entry, MedDRA coding, processing, submission, and follow-ups.

Drug Safety Clinical Trials Regulatory Compliance SOPs MedDRA Drug Safety Reporting Data Analysis

Procurement Manager

Family Business

Jan 2020 - Dec 2023 (3 years 11 months)

Involved in the procurement of goods for a family business, managing supplier relationships and inventory. Contributed to the operational efficiency and profitability of the business.

Procurement Supply Chain Management Inventory Management Business Operations Negotiation Logistics Retail

Business Owner (Clothing)

Self-Employed

Jan 2020 - Dec 2023 (3 years 11 months)

Ran an online and offline clothing business, overseeing all aspects from product selection to sales and marketing. Managed customer relations and inventory to ensure business growth.