Murali Muthu

I am a dedicated professional with a strong background in customer support and investigations, particularly in identifying abusive behavior and implementing effective prevention strategies. My experience at Amazon has equipped me with the skills to handle high-volume interactions and manage complex cases across diverse markets, including the UK and Germany. I am passionate about leveraging my investigative and analytical expertise to deliver exceptional customer value and operational efficiency.

Throughout my career, I have consistently achieved or exceeded SLA targets for response and resolution times, leading to an impressive 85% increase in customer satisfaction scores. My ability to analyze customer data and identify key abuse patterns has resulted in a 10% reduction in escalated cases. I take pride in presenting insights on abuse behavior and preventive measures that have influenced company-wide policy updates, enhancing the overall customer experience.

In addition to my professional achievements, I hold a Bachelor’s of Commerce from the Gandhi Institute of Technology, where I developed strong promotional and creative skills through volunteering for events like Comic Con and the Indywood Awards. I am eager to continue growing in a role that allows me to utilize my skills in data analysis, cross-functional communication, and fraud detection.