Neeraj PoptaniNP
Open to opportunities

Neeraj Poptani

@neerajpoptani

Dedicated healthcare recruiter with strong customer service skills.

India
Message

What I'm looking for

I seek a dynamic role in a supportive environment that fosters growth.

With over three years of experience in recruitment and customer service, I have honed my skills in identifying talent and ensuring customer satisfaction. My journey began at Talencia Global LLC, where I worked as an Associate Healthcare U.S. Recruiter. In this role, I collaborated with staffing agencies to source candidates, conducted interviews, and facilitated the onboarding process for new hires. My dedication to fostering a positive work environment and advocating for employees has been a cornerstone of my professional ethos.

Following my tenure at Talencia, I joined Physic Wallah Edtech as part of the Student Success Team, where I provided chat support to students. My responsibilities included addressing customer inquiries, resolving complaints, and maintaining detailed records of interactions. Currently, I am a Customer Service Associate at Amazon Global, where I continue to leverage my customer handling skills to enhance the customer experience. I am committed to continuous learning and improvement, always striving to exceed expectations in every role I undertake.

Experience

Work history, roles, and key accomplishments

AG
Current

Customer Service Associate

Amazon Global

Jul 2023 - Jan 2025 (1 year 6 months)

Responded promptly to customer inquiries and resolved complaints while maintaining a positive attitude. Processed orders and ensured customer satisfaction through effective communication.

PE

Student Success Team (Chat support)

Physic Wallah Edtech

Sep 2022 - May 2023 (8 months)

Maintained a positive and professional attitude while responding to customer inquiries. Acknowledged and resolved complaints, processed orders, and kept records of customer interactions.

TL

Associate Healthcare U.S Recruiter

Talencia Global LLC

Mar 2021 - Aug 2022 (1 year 5 months)

Worked with head hunters and staffing agencies to identify new talent in outside sales. Conducted interviews and introduced new hires to the company, ensuring a smooth hiring and training process.

Education

Degrees, certifications, and relevant coursework

Manipal University Jaipur logoMJ

Manipal University Jaipur

Bachelor of Commerce, Commerce

Currently pursuing a Bachelor of Commerce (B.Com).

DS

Delhi Public School Sagar

Secondary School Certificate, General Education

Grade: 78%

Completed 10th grade with a percentage of 78%.

SC

S.R. Government Polytechnic College

Diploma, Computer Science

Completed a diploma in Computer Science.

Tech stack

Software and tools used professionally

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Neeraj Poptani - Customer Service Associate - Amazon Global | Himalayas