Neeraj Poptani
@neerajpoptani
Dedicated healthcare recruiter with strong customer service skills.
What I'm looking for
With over three years of experience in recruitment and customer service, I have honed my skills in identifying talent and ensuring customer satisfaction. My journey began at Talencia Global LLC, where I worked as an Associate Healthcare U.S. Recruiter. In this role, I collaborated with staffing agencies to source candidates, conducted interviews, and facilitated the onboarding process for new hires. My dedication to fostering a positive work environment and advocating for employees has been a cornerstone of my professional ethos.
Following my tenure at Talencia, I joined Physic Wallah Edtech as part of the Student Success Team, where I provided chat support to students. My responsibilities included addressing customer inquiries, resolving complaints, and maintaining detailed records of interactions. Currently, I am a Customer Service Associate at Amazon Global, where I continue to leverage my customer handling skills to enhance the customer experience. I am committed to continuous learning and improvement, always striving to exceed expectations in every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon Global
Jul 2023 - Jan 2025 (1 year 6 months)
Responded promptly to customer inquiries and resolved complaints while maintaining a positive attitude. Processed orders and ensured customer satisfaction through effective communication.
Student Success Team (Chat support)
Physic Wallah Edtech
Sep 2022 - May 2023 (8 months)
Maintained a positive and professional attitude while responding to customer inquiries. Acknowledged and resolved complaints, processed orders, and kept records of customer interactions.
Associate Healthcare U.S Recruiter
Talencia Global LLC
Mar 2021 - Aug 2022 (1 year 5 months)
Worked with head hunters and staffing agencies to identify new talent in outside sales. Conducted interviews and introduced new hires to the company, ensuring a smooth hiring and training process.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
Bachelor of Commerce, Commerce
Currently pursuing a Bachelor of Commerce (B.Com).
Delhi Public School Sagar
Secondary School Certificate, General Education
Grade: 78%
Completed 10th grade with a percentage of 78%.
S.R. Government Polytechnic College
Diploma, Computer Science
Completed a diploma in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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