At Amazon, I handled high-volume customer interactions by phone and email, resolving complex account issues and investigating compliance, risk, and verification escalations.
I conducted risk analysis to identify fraudulent or high-risk accounts and collaborated with teams to resolve cases within SLA timelines, reducing turnaround time by 25%. I also mentored new hires, improving accuracy by 30%.
As an entrepreneur and business owner of a stationery and gift shop, I manage sales, inventory, customer service, payments, and financial records. I also worked as a Digital Marketing Consultant for N.K Aggarwal Joint & Spine Center, managing campaigns and optimizing strategies based on performance.
