Open to opportunities

Roshan User

@roshanuser1

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Customer-centric support specialist skilled in fraud detection, case investigation, and operational controls.

India

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What I'm looking for

I seek a customer-focused role where I can apply fraud detection, case investigation, and operational controls to improve service quality and compliance.

I am a professional, customer-centric support specialist with hands-on experience handling high-volume queries, resolving customer concerns, and ensuring seamless service experiences. I focus on delivering accurate resolutions while maintaining quality standards in fast-paced environments.

At Amazon Web Services I investigated concession abuse, assisted escalated customers, implemented tools to flag potential abuse, and maintained precise interaction records. My HR internship strengthened my communication, candidate sourcing, and database management skills.

I bring strong analytical ability, confidentiality in data handling, and a customer-first approach that helps reduce fraud risk and improve operational controls. I am motivated to contribute to teams that value compliance, quality, and measurable service improvements.

Experience

Work history, roles, and key accomplishments

CAP Associate

Amazon Web Services

Oct 2024 - Apr 2025 (6 months)

Handled high-volume customer inquiries and escalations related to orders and product issues, implemented real-time abuse-flagging tools, and maintained accurate interaction records to ensure issue closure and policy compliance.

Customer Support Concession Abuse Prevention Case Investigation Data Integrity Reporting Escalation Management Operational Controls

HR Intern

IFB Industries

Jun 2023 - Jun 2023 (0 months)

Conducted candidate outreach and cold calls, supported recruitment and onboarding workflows, maintained candidate databases, and collaborated with hiring teams to shortlist and track applicants.

Recruitment Candidate Sourcing Cold Calling Onboarding Database Management Communication Shortlisting HR Coordination

Education

Degrees, certifications, and relevant coursework

Sri Bhagawan Mahaveer Jain First Grade College

Bachelor in Business Administration, Business Administration

Grade: 7.55 CGPA

Completed a Bachelor in Business Administration with a focus on business fundamentals and practical HR and operations concepts, graduating with a CGPA of 7.55.