Sowmya Gope

I am a Support and Operations professional with 8+ years of experience across e-commerce, customer operations, education, and sales, with deep expertise built at Amazon. My career has been centered on solving complex operational problems, handling high-impact escalations, and improving systems through data, process discipline, and people leadership.

At Amazon, I worked as an Associate Advisor and Senior Seller & Brand Support Associate, managing 150+ leadership escalations and resolving high-risk seller issues across 12 operational domains including KYC, Tax, Brand Registry, B2B, and Compliance. I consistently reduced resolution timelines, improved SOP adherence, and drove measurable improvements in productivity, quality, and CSAT. I trained and mentored 100+ associates, acted as an SME, facilitated large-scale knowledge sessions, and led process improvement initiatives that were adopted into live workflows. My work required close collaboration with Ops, Tech, Policy, and Business teams, strengthening my ability to operate in complex, cross-functional environments.

Earlier in my career, I held counseling, teaching, and sales roles, which built a strong foundation in communication, stakeholder management, and customer psychology. These experiences sharpened my ability to explain complex concepts clearly, influence decisions, and maintain a customer-first mindset under pressure.

My interests lie in operations excellence, process optimization, data-driven decision-making, and building scalable support systems. I am particularly drawn to roles where I can combine analytical thinking, people leadership, and structured problem-solving to improve efficiency, quality, and customer experience. I am motivated by environments that value ownership, continuous improvement, and measurable impact.