Farotimi Temiloluwa

I am a customer service professional with over four years of experience delivering both remote and in-person support across retail, fashion, and service industries.

I founded and led customer relations for a direct-to-consumer brand, where I increased the client base 120% in two years, boosted monthly sales by 40%, and improved repeat purchases by 35% through personalized follow-ups and after-sales care.

As a sales representative and branch assistant, I consistently exceeded sales targets (15–20% above monthly goals), reduced stock shortages by 25%, and maintained high satisfaction ratings (80–95%+ positive feedback) by resolving complaints and tailoring recommendations.

I am skilled with CRM and ticketing tools, remote collaboration platforms, and data-entry processes, and I pursue continuous development through courses and certifications in customer service, product management, and related tools.