Gracey Onungwe

I am an enthusiastic customer service professional with extensive experience handling high volumes of inquiries across chat, email and phone, resolving over 85% of complaints on first contact and driving repeat patronage through attentive after-sales support. I have a background managing social-commerce orders, returns, upsells and loyalty campaigns, and I collaborate effectively with operations and logistics to ensure timely fulfillment.

I bring strong written and verbal English communication, fast and accurate typing, and proficiency with remote tools like Zoom, Google Workspace and Slack. I seek to join a dynamic remote-friendly team where I can grow professionally and contribute to exceptional customer experiences through empathy, organization and continuous service improvement.