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Gracey Onungwe

@graceyonungwe

Customer service professional delivering high-quality remote support and improving customer retention.

Nigeria
Message

What I'm looking for

I seek a remote-friendly role focused on customer support or success where I can use strong communication and problem-solving to improve satisfaction and grow professionally.

I am an enthusiastic customer service professional with extensive experience handling high volumes of inquiries across chat, email and phone, resolving over 85% of complaints on first contact and driving repeat patronage through attentive after-sales support. I have a background managing social-commerce orders, returns, upsells and loyalty campaigns, and I collaborate effectively with operations and logistics to ensure timely fulfillment.

I bring strong written and verbal English communication, fast and accurate typing, and proficiency with remote tools like Zoom, Google Workspace and Slack. I seek to join a dynamic remote-friendly team where I can grow professionally and contribute to exceptional customer experiences through empathy, organization and continuous service improvement.

Experience

Work history, roles, and key accomplishments

OC

Students Representative

Our Saviour's Chapel

Feb 2024 - Sep 2025 (1 year 7 months)

Welcomed attendees, managed inquiry desk for events and schedules, collected feedback and coordinated follow-up actions with ministry heads to improve congregation engagement.

WS

Customer Service Representative

Wilboyles Integrated Services

Feb 2023 - Apr 2024 (1 year 2 months)

Resolved over 85% of customer complaints on first contact, coordinated with operations for timely deliveries, and maintained records to drive service improvements and client retention.

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Arts, English and Literary Studies

Bachelor of Arts in English and Literary Studies focused on literature, critical analysis, and written communication.

Tech stack

Software and tools used professionally

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Gracey Onungwe - Students Representative - Our Saviour's Chapel | Himalayas