Cynthia Ikemma

I am a customer service and experience specialist with over two years of proven success in retail and service industries, skilled at resolving complaints, managing inquiries, and delivering seamless in-person and remote support. I have a customer-first mindset, strong problem-solving abilities, and experience using CRM tools and communication platforms to drive measurable improvements.

In leadership roles I increased customer retention and loyalty through standardized guidelines, coaching, and mentoring, and improved operational accuracy with inventory and stock-management practices. I seek a remote opportunity where I can apply my communication, CRM, and coaching skills to help a growth-oriented organization enhance customer satisfaction and business performance.