Open to opportunities

Cynthia Ikemma

@cynthiaikemma

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Customer service specialist focused on improving retention and satisfaction.

Nigeria

Message

What I'm looking for

I am seeking a remote role in a growth-oriented company where I can improve customer satisfaction, coach teams, and use CRM tools to drive retention and operational improvements.

I am a customer service and experience specialist with over two years of proven success in retail and service industries, skilled at resolving complaints, managing inquiries, and delivering seamless in-person and remote support. I have a customer-first mindset, strong problem-solving abilities, and experience using CRM tools and communication platforms to drive measurable improvements.

In leadership roles I increased customer retention and loyalty through standardized guidelines, coaching, and mentoring, and improved operational accuracy with inventory and stock-management practices. I seek a remote opportunity where I can apply my communication, CRM, and coaching skills to help a growth-oriented organization enhance customer satisfaction and business performance.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Ceci Supermarket

Oct 2024 - Aug 2025 (10 months)

Increased customer retention by 40% through calm, solution-focused complaint handling and standardized service guidelines; trained and mentored agents, improving loyalty by 70% and accelerating resolution times.

Customer service management Conflict Resolution Mentoring CRM Upselling Process Improvement Team Leadership Communication

Customer Service Representative

Alfar Jewellery Store

May 2017 - Feb 2018 (9 months)

Handled customer inquiries via calls, email and in-person, improved stock management reducing discrepancies by 25%, and supported after-sales service to boost repeat purchases and loyalty.

Customer Support Inventory Management Email Support CRM Product Recommendations Attention To Detail Time Management