Cynthia Ikemma
@cynthiaikemma
Customer service specialist focused on improving retention and satisfaction.
What I'm looking for
I am a customer service and experience specialist with over two years of proven success in retail and service industries, skilled at resolving complaints, managing inquiries, and delivering seamless in-person and remote support. I have a customer-first mindset, strong problem-solving abilities, and experience using CRM tools and communication platforms to drive measurable improvements.
In leadership roles I increased customer retention and loyalty through standardized guidelines, coaching, and mentoring, and improved operational accuracy with inventory and stock-management practices. I seek a remote opportunity where I can apply my communication, CRM, and coaching skills to help a growth-oriented organization enhance customer satisfaction and business performance.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Ceci Supermarket
Oct 2024 - Aug 2025 (10 months)
Increased customer retention by 40% through calm, solution-focused complaint handling and standardized service guidelines; trained and mentored agents, improving loyalty by 70% and accelerating resolution times.
Customer Service Representative
Alfar Jewellery Store
May 2017 - Feb 2018 (9 months)
Handled customer inquiries via calls, email and in-person, improved stock management reducing discrepancies by 25%, and supported after-sales service to boost repeat purchases and loyalty.
Education
Degrees, certifications, and relevant coursework
Zeelr Remote Internship
Certificate, Content Virtual Assistance
2025 - 2025
Completed a certificate program in Content Virtual Assistance via a remote internship focused on content creation and virtual assistant skills.
Federal Polytechnic Oko
Higher National Diploma, Information Science
2019 - 2024
Completed a Higher National Diploma in Information Science with coursework focused on information management and related technologies.
Availability
Location
Authorized to work in
Job categories
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