Open to opportunities

Jennifer Mcdave

@jennifermcdave

Customer Support & Virtual Assistant professional helping businesses deliver excellent service, manage tasks, and build lasting customer relationships

Nigeria

Message

What I'm looking for

I'm looking for a customer support or IT support role where I can resolve customer concerns, communicate clearly across digital channels, and continue developing my technical support skills.

I am a customer support and virtual assistance professional with experience supporting customers in banking, retail, and remote environments. I am skilled in customer communication, email management, data entry, scheduling, administrative support, follow-ups, and problem resolution.

At First City Monument Bank (FCMB), I served as a primary point of contact for branch customers, handling account and transaction inquiries, resolving complaints, maintaining accurate records, and escalating complex issues when necessary.

I also founded and managed Jenny Clothing Business, where I developed strong skills in customer service, order management, communication, sales, and after-sales support while building lasting customer relationships.

I am comfortable working independently in remote environments and using digital tools to stay organized and productive. I am currently seeking opportunities as a Virtual Assistant, Customer Support Representative, Administrative Assistant, or Appointment Setter where I can contribute my communication, organization, and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Assistant

Current

Self-Employed

Jan 2025 - Present (1 year 7 months)

Delivers remote customer support services including responding to inquiries, managing client communication, and handling follow-ups across email and messaging platforms. Documents customer interactions and outcomes accurately, maintaining clear records that support service continuity and quality.

Customer Support Email Support Documentation

Customer Service Officer

First City Monument Bank

Jan 2015 - Mar 2016 (1 year 2 months)

Served as the primary point of contact for customers visiting the branch, resolving account inquiries, service requests, and transaction issues with professionalism and efficiency. Handled high volumes of daily customer interactions across in-person and telephone channels while maintaining composure and solution-focused communication throughout.

Customer Service Problem Solving Escalation Management Documentation Banking

Founder and Customer Experience Manager

Jenny Clothing Business

Jan 2010 - Dec 2014 (4 years 11 months)

Founded and managed a retail clothing and footwear business, taking full responsibility for customer experience from first enquiry through to purchase and after-sales support. Handled all customer-facing communication including inquiries, complaints, exchanges, and feedback, consistently maintaining a positive and professional tone in every interaction.

Customer Experience Conflict Resolution Active Listening Supplier Management Logistics Retail

Customer-Facing Sales Representative

Sundry Foods Nigeria Limited

Jan 2009 - Dec 2010 (1 year 11 months)

Delivered attentive, friendly service in a fast-paced food retail environment, ensuring positive customer experiences at every touchpoint. Addressed customer feedback and concerns promptly, applying active listening to understand needs and offer suitable alternatives when required.

Customer Service Active Listening Retail