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Muhammad UsmanMU
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Muhammad Usman

@muhammadusman79

Account Executive at CXVERSE, driving account growth through SaaS sales and customer success.

Pakistan
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At Motive, I managed upper-commercial accounts, identifying upsell and cross-sell opportunities and advocating for clients’ operational needs. I focused on helping growing businesses get lasting value from Motive’s platform.

At WellnessLiving, I led customer success and technical support for a SaaS platform, managing and coaching customer success and support teams. I reduced first-response time by 30%, maintained CSAT above 97%, and reduced voluntary churn by 18% year over year.

Experience

Work history, roles, and key accomplishments

CXVERSE logoCX
Current

Account Executive

CXVERSE

Sep 2026 - Present (1 month)

Worked as Account Executive at CXVERSE.

Motive logoMO

Account Manager II

Motive

Dec 2025 - Sep 2026 (9 months)

Turning Fleet Challenges into Growth Opportunities for Upper Commercial Accounts.

At Motive, I manage a portfolio of strategically important, upper-commercial accounts; growing businesses that sit at the critical juncture between SMB and mid-market. My core focus is ensuring these fast-growing partners see Motive not just as a vendor, but as a strategic ally in their operational success.

I appro

GLG logoGL

Council Member

GLG

Dec 2021 - Sep 2026 (4 years 9 months)

Worked as Council Member at GLG.

innRoad logoIN

Sales Consultant

innRoad

Jul 2025 - Oct 2025 (3 months)

SaaS Sales Consultant | B2B Hospitality Tech

Bettersource ® logoBE

Sales Consultant

Bettersource ®

Jun 2022 - Jul 2025 (3 years 1 month)

Sales Consultant (Embedded) | Remote B2C Sales via Tech Platforms

Worked for an Australian client through Bettersource, helping consumers secure utility and telecommunication connections for rental and owned properties.

While the end product was utility connection services, my day-to-day work was entirely tech-enabled. I operated within a digital sales ecosystem: CRM for lead tracking, automated

HY

Manager of Customer Success and Sales

Hyperlink

Jun 2021 - Sep 2023 (2 years 3 months)

At Hyperlink, I led the sale and post-sales strategy for a specialized portfolio of satellite hardware and connectivity solutions, ensuring enterprise clients achieved maximum ROI from their infrastructure investments. I successfully reduced churn by 68% proactively managing network performance expectations and scaling a support framework that translated complex technical data into actionable busi

WellnessLiving logoWE

Manager, Customer Success & Technical Support

WellnessLiving

Nov 2018 - Jun 2021 (2 years 7 months)

Led Customer Success & Support for a high-growth SaaS platform serving fitness and wellness businesses.

At WellnessLiving, I managed the intersection of customer success and technical support for a rapidly expanding client base of studio owners, gyms, and wellness entrepreneurs. My mandate was twofold: ensure customers achieved lasting value from the platform while building scalable support opera

TT

Sales Manager

The neXt technologies

Oct 2017 - Nov 2018 (1 year 1 month)

Worked as Sales Manager at The neXt technologies.

TT

Sales Team Lead

The neXt Technologies

Dec 2016 - Oct 2017 (10 months)

Worked as Sales Team Lead at The neXt Technologies.

BC

Sales Team Lead

Bluebell Communications

Dec 2015 - Dec 2016 (1 year)

Worked as Sales Team Lead at Bluebell Communications.

BC

Sales Executive

Bluebell Communications

Jan 2015 - Dec 2015 (11 months)

Worked as Sales Executive at Bluebell Communications.

Education

Degrees, certifications, and relevant coursework

VV

Virtual University of Pakistan (VU)

Bachelor's degree

Tech stack

Software and tools used professionally

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