At Motive, I managed upper-commercial accounts, identifying upsell and cross-sell opportunities and advocating for clients’ operational needs. I focused on helping growing businesses get lasting value from Motive’s platform.
At WellnessLiving, I led customer success and technical support for a SaaS platform, managing and coaching customer success and support teams. I reduced first-response time by 30%, maintained CSAT above 97%, and reduced voluntary churn by 18% year over year.

