
Mohsin Khan
@mohsinkhan19
I build customer success and revenue operations systems that improve retention, renewals, forecasting, and expansion.
What I'm looking for
I've spent sixteen years in B2B, mostly SaaS, building reporting and account-management systems that surface churn risk before accounts go quiet. At Healthwire, I owned a $3.5M P&L across three revenue lines, a 150-site partner network, and a team of 60.
I took retention from roughly 45% to 85% and grew subscription revenue sixfold. By unifying customer success, renewals, and support around expansion, I increased ARPU on existing accounts by 30%.
At Viamo, I managed a 50+ account institutional book across ministries, donors, and telecom operators, adding more than $500K through renewals and cross-sell. I also ran $3M+ of programmes simultaneously and helped take a flagship platform from first client conversation to go-live and past one million users.
Earlier, I rebuilt Easypaisa's corporate sales process around Pipedrive, tripling monthly sales within six months. I work across account health, renewal tracking, CRM implementation, pipeline hygiene, forecasting, and leadership reporting for distributed teams across European, Australian, and US time zones.
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