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sehri Hina

@sehrihina

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I build lasting B2B client relationships, drive account growth, and improve customer success across complex portfolios.

Pakistan

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What I'm looking for

I'm looking for a stable, profitable organization where I can contribute as part of a team and use my client success and account management experience to its fullest.

I've managed high-volume B2B client portfolios at Elevate Digital, Joblogic, Motive, and Cedar Financial, serving as a primary contact who turns client priorities into coordinated action across internal teams. At Motive, I managed 200+ accounts and owned a $25K monthly expansion target through consultative upselling.

I lead account check-ins, retention efforts, referral programs, events, and cross-functional delivery while maintaining clear CRM documentation. My background also includes sales development, claims handling, and HR recruitment, giving me a practical understanding of customer relationships throughout the lifecycle.

Experience

Work history, roles, and key accomplishments

Current

Client Success & Fulfillment Manager

Current

Elevate Digital

Mar 2025 - Present (1 year 6 months)

Manage day-to-day relationships across multiple client accounts, serving as a primary point of contact and ensuring client priorities, expectations, and deliverables are consistently addressed. Lead client-facing communication, regular check-ins, follow-ups, and coordination to keep initiatives moving and maintain strong account relationships.

Customer Relationship Management Account Management Communication Skills Coordination Event Planning Referral Programs Project Monitoring Documentation

Customer Success Manager

Joblogic - Service Management Software

Nov 2023 - Jul 2024 (8 months)

Managed a portfolio of B2B SaaS customers, serving as a key client contact and building strong relationships with operational and decision-making stakeholders. Led regular customer check-ins and account reviews to understand business goals, address challenges, and ensure clients were realising value from the Joblogic platform.

Customer Success B2B SaaS Account Management Customer Engagement Churn Management CRM Cross Functional Collaboration

Account Manager, Expansion L4

Motive

Apr 2023 - Nov 2023 (7 months)

Managed a large book of 200+ existing B2B customer accounts, serving as the primary relationship owner and point of contact throughout the customer lifecycle. Owned a $25K monthly expansion target, consistently achieving and exceeding quota through consultative, needs-based upselling within existing accounts.

Account Management B2B Sales Upselling Customer Relationship Management Consultative Selling CRM Cross Functional Collaboration

Client Success Manager

Cedar Financial

Dec 2021 - Apr 2023 (1 year 4 months)

Managed a high-volume portfolio of 200–300 client accounts, serving as the primary point of contact and owning day-to-day communication, relationship management, and account success. Owned portfolio retention and churn management, proactively identifying at-risk accounts and addressing service concerns.

Client Success Account Management Communication Skills Retention Churn Management KPI Monitoring Stakeholder Management

Sales Development Representative

Podium

Sep 2020 - Dec 2021 (1 year 3 months)

Cold called USA and Canada businesses to introduce and develop the need for a customer engagement tool. Booked virtual demo appointments and created opportunities for Account Executives.

Cold Calling Sales Development Appointment Setting Lead Generation

Sales Development Representative

Sprout Social

Apr 2019 - Jul 2020 (1 year 3 months)

Cold called USA and Canada businesses to introduce and develop the need for a customer engagement tool. Booked virtual demo appointments and created opportunities for Account Executives.

Cold Calling Sales Development Appointment Setting Lead Generation

Claim Handler + Client Success Representative

Continental Car Hire Ltd

Aug 2017 - Apr 2019 (1 year 8 months)

Managed accident claims and credit-hire cases for UK clients, serving as a primary customer contact throughout the claims lifecycle. Liaised with third-party insurance companies to recover vehicle damage and hire charges.

Claims Management Client Communication Insurance Liaison Documentation

HR Executive

Shapes Health & Fitness Club

Mar 2014 - Aug 2017 (3 years 5 months)

Oversaw the recruitment lifecycle, including sourcing, interviewing, hiring, and coordinating new staff across the organisation. Supported membership growth and day-to-day people operations while connecting executives with qualified candidates.

Recruitment Interviewing Hiring People Operations

Sales Development Representative

Onyx Stone Resources

Sep 2012 - Mar 2014 (1 year 6 months)

Conducted outbound prospecting to USA-based businesses to understand energy needs and identify qualified sales opportunities. Generated territory sales through targeted outreach, competitive analysis, and consultative recommendations of value-added energy products and services.

Outbound Prospecting Sales Competitive Analysis Consultative Selling