Faizal Rapi'ee

Built and managed sales pipeline to achieve SGD $650K in revenue through the use of data and analytics. Led high-value tender negotiations, resulting in projected SGD $1.6M in contracts by Q2 2025. Achieved a 90% renewal rate with a retention strategy focused on customer lifecycle value.

Improved pod deployment by 35% under seven months, aligning operations to meet growing customer demand. Lowered cost by 14% MoM through vendor renegotiation and internal process refinement. Set up a 24/7 support center, cutting customer service costs by 30% while increasing responsiveness.

Drove SGD $250K+ in pre-launch revenue via strategic lead generation campaigns. Created and deployed a legal collections process that recovered 95% of outstanding membership dues (SGD $160K+). Implemented a full membership lifecycle strategy, generating SGD $1.4M in annual sales pre-COVID.

Revised business model to introduce new studio offerings, boosting new member sign-ups by 30%. Recruited key staff to support rapid expansion, achieving 25% engagement from existing customer base. Introduced a lifestyle program that reduced attrition by 6% and increased uptake for personalized training.

Oversaw the launch and pre-sales of three clubs, generating SGD $1M in revenue and 2,400 sign-ups. Managed revenue growth campaigns that produced consistent 25%–35% MoM increases. Mentored four club managers and 20+ staff to drive performance across multiple locations.

Launched a new 6,000-sq ft fitness facility and integrated it into spa services. Promoted into a dual leadership role, overseeing spa operations and team development across departments.

Served as a Gym Instructor and Boot Camp Group Class Trainer.

Completed a Diploma in Sports Management. Acquired foundational knowledge in managing sports organizations and related businesses.