Leena Shanthini
@leenashanthini
Results-oriented professional leader with expertise in customer service.
What I'm looking for
I am an astute and results-oriented professional leader with over 27 years of expertise in customer service, administrative operations, business development, and process improvement. My career has been marked by a commitment to driving operational efficiency, managing cross-functional teams, and implementing strategic frameworks that optimize performance. I have a proven ability to enhance customer experience, streamline hiring processes, and foster long-term business relationships.
Throughout my career, I have been recognized for my transformational leadership, strong negotiation skills, and data-driven decision-making, which have led to measurable organizational growth. I am proficient in talent sourcing, workforce planning, and employer branding, which allows me to attract top-tier talent. My experience includes managing multiple high-priority projects and ensuring compliance with industry standards, all while maintaining a focus on stakeholder engagement and satisfaction.
Experience
Work history, roles, and key accomplishments
Employment Verification Officer
EeCheck Pte Ltd
Aug 2023 - Present (1 year 10 months)
Conducted over 50 detailed background and employment verification checks weekly, ensuring 99% accuracy and compliance with client requirements and data privacy regulations. Maintained 100% adherence to global compliance standards, reducing verification discrepancies by 30% and safeguarding organizational integrity. Liaised with HR teams and recruitment agencies, expediting 90% of verifications wit
Senior Business Development Advisor
Emerge Innovating Technologies
Apr 2012 - Present (13 years 2 months)
Spearheaded client acquisition efforts, securing over 20 enterprise clients and expanding market presence across three new regions. Developed and executed targeted sales strategies, achieving 35% year-over-year revenue growth and increasing client retention by 25%. Designed and deployed customized CRM solutions, enhancing customer lifecycle management and increasing repeat business by 30%.
IT Executive
NSCI Malaysia Sdn Bhd
Jan 2010 - Present (15 years 5 months)
Led over 5 system optimization projects and website content management initiatives, improving site functionality and reducing downtime by 50%. Implemented advanced analytics tools, increasing user engagement by 35% and optimizing website accessibility. Developed centralized knowledge repositories, reducing document retrieval time by 60% and streamlining workflow automation.
Member Service Executive
Sunway International Vacation Club
Sep 2006 - Present (18 years 9 months)
Managed a portfolio of over 500 members, achieving a 90% satisfaction rate through personalized support and efficient issue resolution. Implemented customer engagement strategies that boosted membership sign-ups by 25% and renewal rates by 20%. Supervised a team of 20 outsourced contractors, delivering structured training programs that enhanced productivity by 35%.
Business Development Executive
Sterling Insurance Brokers Sdn Bhd
Oct 2005 - Present (19 years 8 months)
Managed a corporate insurance portfolio worth over $2M, ensuring optimal risk coverage and policy customization for clients. Advised over 100 corporate clients on insurance solutions, increasing policy adoption rates by 25%. Secured competitive quotes and improved coverage terms, reducing client insurance costs by an average of 15%.
Customer Service Assistant
Allianz Life Insurance Bhd
Apr 1998 - Present (27 years 2 months)
Assisted customers with inquiries and service requests, ensuring efficient resolution and maintaining high satisfaction. Managed administrative tasks and supported overall customer service operations. Handled multiple high-priority email correspondences with clients and internal teams, ensuring clear communication and timely follow-ups.
Education
Degrees, certifications, and relevant coursework
Stamford College
Professional Certificate, Business Administration
Grade: Distinction
Completed a Professional Certificate in Business Administration, specializing in Business Studies/Administration/Management. Achieved a Distinction grade, demonstrating strong understanding of core business principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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