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Harrison Lim

@harrisonlim

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Experienced Account Manager with over 9+ years of experience in the software/SaaS industry.

Mexico

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What I'm looking for

A role where I am able to build and nurture relationships with my clients, as that is my core strength. I also love being part of a team and contributing positively to building a good team culture.

I thrive in rapidly growing, innovative organizations, and I'm passionate about technology and the value it brings to a business. As a people person, I embrace open and effective communication, and building bridges in both my professional and personal life. In my spare time, I enjoy following current affairs both locally and internationally to keep up with and support progressive causes.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Greenly | Certified B Corp

Apr 2024 - Present (1 year 3 months)

Responsible for managing client accounts, focusing on sustainability consulting and reporting. Collaborated with clients to achieve their sustainability goals through effective data analysis.

Sustainability Consulting Sustainability Reporting Data Analysis Client Management Communication

Project Manager

Structured

Jun 2023 - Jan 2024 (7 months)

Acted as the liaison between clients and the marketing team, ensuring successful email deliverables and maintaining high standards across projects using ClickUp for project management.

Project Management Communication Digital Strategy Customer Relationship Management (CRM)Relationship Building

Customer Success Manager

SimpleTexting

Jan 2021 - Jun 2023 (2 years 5 months)

Managed client success throughout their lifecycle, providing guidance on SMS marketing strategies and addressing customer escalations and loyalty concerns.

Customer Success SMS Marketing Client Management Problem Solving Communication

Key Account Manager, Special Projects

foodpanda

Jun 2020 - Jan 2021 (7 months)

Oversaw key accounts and special projects, ensuring client satisfaction and successful project execution within the food delivery sector.

Account Management Client Relations Project Coordination Communication Problem Solving

Co-Owner

The Keys Admissions

May 2019 - Dec 2020 (1 year 7 months)

Managed all non-counselling activities for a US college admissions counselling firm, focusing on marketing, sales, and operational strategies.

Marketing Sales Management Operations Client Relations Strategic Planning

Head of Implementation & Support

Weeloy

Nov 2019 - Apr 2020 (5 months)

Led the implementation and support team across four regions, ensuring effective onboarding of clients and managing key accounts to maximize customer satisfaction.

Team Leadership Client Onboarding Account Management Customer Support Communication

Digital Business Consultant

RIFF APAC

Oct 2018 - Oct 2019 (1 year)

Provided digital marketing consultancy services, focusing on performance marketing, digital engagement, and web development for various clients.

Digital Marketing Performance Marketing Web Development Content Creation Client Consulting

Digital Solutions Manager

Zeguestlist - Intelligent Events

Dec 2017 - Oct 2018 (10 months)

Developed customized event software solutions and managed partnerships with global agencies for high-profile events.

Event Management Software Solutions Client Collaboration Project Management Communication

Project Coordinator

Mobile Market Monitor

Jul 2016 - Jan 2018 (1 year 6 months)

Managed a national travel survey project, overseeing data collection and serving as a liaison between stakeholders and the development team.

Project Management Data Collection Stakeholder Communication Team Coordination Problem Solving

Sales Manager

Bonjour Odyssey Pte Ltd

Mar 2016 - Jul 2016 (4 months)

Led sales initiatives for LED lighting projects, generating significant revenue and developing successful SEM campaigns.

Sales Management SEM Campaigns Revenue Generation Client Relations Project Implementation

Social Media Strategist

Dietary Coach Pte Ltd

Nov 2015 - Feb 2016 (3 months)

Developed and executed social media marketing campaigns, generating leads and enhancing brand visibility on platforms like LinkedIn and Facebook.

Social Media Marketing Lead Generation Campaign Management Content Creation Digital Strategy

Software Development Bootcamp

Firehose Project

Oct 2015 - Feb 2016 (4 months)

Completed a 15-week software development boot-camp focused on becoming a full stack developer using Ruby on Rails and JavaScript. Gained knowledge in software development and software architecture.

Ruby on Rails JavaScript Software Development Software Architecture Fullstack Development

Founder

FansForUs.com

Jul 2013 - May 2015 (1 year 10 months)

Established an e-commerce business focused on ceiling fans, managing vendor relations and marketing strategies.

Ecommerce Vendor Management Marketing Strategy Website Development Customer Service

Sales Manager

Bonjour Odyssey Pte Ltd

Sep 2010 - Jul 2013 (2 years 10 months)

Oversaw large-scale LED lighting projects and led a sales team to achieve significant revenue targets.

project oversight Sales Management Revenue Generation Client Relations SEM Campaigns

Education

Degrees, certifications, and relevant coursework

University of London

Bachelor of Science, Business

2008 - 2010

Grade: Second-lower Class Honours

BSc in Business with second-lower class honours. Coursework included business management, sociology, information systems, marketing, social and applied psychology, and organisation theory.