Manolito Quimpo
@manolitoquimpo
Results-driven customer success professional
SingaporeWhat I'm looking for
As a seasoned customer success professional, I have a proven track record of driving revenue growth, improving customer satisfaction, and developing scalable partner success programs. With a strong background in customer engagement, CRM, and pre/post-sales support, I excel in stakeholder management, strategic planning, and project management. My expertise in data analysis, critical thinking, and training programs enables me to focus on customer satisfaction, relationship building, and performance metrics.
Throughout my career, I have consistently demonstrated my ability to spearhead initiatives, manage relationships, and develop targeted strategies to drive business growth. My experience in the Asia Pacific region has equipped me with a deep understanding of the local market and the ability to navigate complex cultural dynamics.
I am a results-driven professional with a passion for delivering exceptional customer experiences and driving business success. I am excited to leverage my skills and expertise to drive growth and innovation in a dynamic and fast-paced environment.
Experience
Work history, roles, and key accomplishments
Partner Success
Dassault Systèmes Singapore Pte. Ltd.
Jul 2022 - Mar 2024 (1 year 8 months)
Spearheaded Partner Success programs across 8 Asia Pacific countries, enhancing onboarding processes and achieving 100% renewal revenue targets from a $24M pipeline. Developed scalable onboarding processes and product adoption strategies, significantly improving partner performance and reducing churn rates.
Customer Success
Autodesk Asia Pte. Ltd.
Sep 2019 - Jun 2022 (2 years 9 months)
Led customer onboarding and training initiatives in Australia and New Zealand, resulting in increased product adoption and renewal rates. Enhanced onboarding processes, reducing time-to-value and improving customer satisfaction.
Client Specialist
Autodesk Asia Pte. Ltd.
Feb 2017 - Jul 2019 (2 years 5 months)
Analyzed partner feedback to identify trends and improve satisfaction levels globally. Collaborated with cross-functional teams to enhance operational efficiency and executed month-end activities with precision.
Technical Solutions Consultant
Canon Singapore Pte. Ltd.
Jan 2013 - Dec 2016 (3 years 11 months)
Developed customer engagement strategies, improving software configurations and customer satisfaction. Analyzed interactions to enhance service efficiency and conducted product demonstrations to boost sales conversions.
System Support Specialist
Canon Singapore Pte. Ltd.
Oct 2010 - Dec 2012 (2 years 2 months)
Provided exceptional technical support and customer service, earning multiple awards for outstanding performance. Resolved customer inquiries efficiently, enhancing satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Manolito hasn't added their education
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Availability
Location
SingaporeAuthorized to work in
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