Andrew Leung
@andrewleung
I’m a Customer Success Manager who drives adoption, renewals, and retention for complex enterprise accounts.
SingaporeWhat I'm looking for
I’m a Customer Success Manager with over 20 years of B2B enterprise technology experience, specializing in the full LAER lifecycle—driving customer adoption, expansion, renewal, and long-term retention for complex, multi-stakeholder accounts. I’ve built a reputation as a trusted advisor to C-suite and senior business leaders, backed by a proven track record of 95%+ client retention and 15–30% ARR expansion.
In my current role at Crown Worldwide Group, I own structured onboarding to accelerate time-to-value, monitor customer health metrics (CSAT/NPS/usage trends), and actively engage at-risk accounts to prevent churn. I maintain dynamic account health dashboards using Power BI and deliver measurable outcomes—such as a 20% improvement in satisfaction scores for flagged accounts—through targeted retention strategies.
Previously, at FUJIFILM Business Innovation, I served as a Global Account Manager and Bid Manager, leading renewals, strategic relationship management across multiple regions, and complex global bid pursuits with 90%+ win rates. I also drove 30% account expansion through value-added solution adoption, while coordinating cross-functional teams to resolve escalations and protect renewal revenue.
My background also includes product and go-to-market leadership—Product Marketing Manager and Assistant Product Manager—where I focused on pricing, positioning, forecasting, and product launches supported by data-driven market strategies. Combined with my Master’s in Digital Marketing & Data Analytics and certifications in analytics and visualization (SUSS), I bring a data-driven, analytics-led approach to account planning, Executive Business Reviews, and measurable customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Crown Worldwide Group
Oct 2025 - Present (8 months)
Owned the full LAER lifecycle for enterprise accounts, delivering 95%+ client retention and ARR preservation through onboarding, adoption milestones, and renewal strategy. Built Power BI account health dashboards and led targeted retention actions that improved flagged customers’ satisfaction scores by 20%, while identifying expansion opportunities to grow average account ARR by 15%.
Served as C-level relationship lead for global enterprise accounts, owning commercial outcomes, contract renewals, and multi-region strategic management. Drove 30% account expansion and coordinated cross-functional teams to achieve 90%+ bid win rate while resolving escalations to protect renewal revenue and improve satisfaction outcomes.
Directed end-to-end global bid processes for enterprise accounts, securing a 90%+ success rate and supporting long-term client retention. Aligned win strategy, pricing, and solution design to client business objectives and orchestrated bid-to-delivery execution across cross-functional teams.
Led regional product launches and go-to-market execution across APxJ, driving 15% YoY revenue growth through data-driven market strategies. Coordinated product launch activities to support adoption and commercial performance across the region.
Product Marketing Manager
Feb 2010 - Oct 2015 (5 years 8 months)
Led product lifecycle management across APAC, including pricing, positioning, forecasting, and sales enablement. Delivered 5–10% revenue growth in targeted markets by executing market-focused go-to-market and enablement plans.
Assistant Manager - CE Group
May 2007 - Jul 2009 (2 years 2 months)
Managed integrated ATL/BTL campaigns for the Consumer Electronics portfolio and secured major sponsorships including F1 Technology Partner and Singapore Flyer. Drove 15% growth in brand health through coordinated campaign strategy and execution.
Marketing Executive
Solution Integration Pte Ltd
Jan 2002 - Jan 2007 (5 years)
Supported marketing execution in a Singapore-based role over multiple years, contributing to ongoing go-to-market activities. Applied marketing fundamentals to assist with campaigns and operational marketing needs.
Finance Executive
Keppel Tat Lee Bank Ltd
Jan 1998 - Jan 1999 (1 year)
Built foundational knowledge in banking and lending operations through finance work at a financial services institution. Supported understanding of the lending environment relevant to enterprise technology solutions in financial services.
Education
Degrees, certifications, and relevant coursework
Singapore University of Social Sciences (SUSS)
Master's Degree, Digital Marketing and Data Analytics
Completed a Master's degree in Digital Marketing and Data Analytics at Singapore University of Social Sciences (SUSS).
Singapore University of Social Sciences (SUSS)
Graduate Certification, Analytics and Visualisation
Completed a Graduate Certification in Analytics and Visualisation at Singapore University of Social Sciences (SUSS).
Singapore University of Social Sciences (SUSS)
Graduate Diploma, Digital Marketing
Completed a Graduate Diploma in Digital Marketing at Singapore University of Social Sciences (SUSS).
Curtin University of Technology
Bachelor of Commerce, Marketing and Finance
Earned a Bachelor of Commerce with a focus on Marketing and Finance from Curtin University of Technology in Perth, Western Australia.
Ngee Ann Polytechnic
Diploma, Mechanical Engineering
Completed a Diploma in Mechanical Engineering at Ngee Ann Polytechnic in Singapore.
Singapore University of Social Sciences (SUSS)
Master's Degree in Digital Marketing and Data Analytics, Digital Marketing & Data Analytics
Completed a Master's degree in Digital Marketing and Data Analytics at Singapore University of Social Sciences (SUSS).
Singapore University of Social Sciences (SUSS)
Graduate Certification in Analytics and Visualisation, Analytics & Visualisation
Completed a Graduate Certification in Analytics and Visualisation at SUSS.
Singapore University of Social Sciences (SUSS)
Graduate Diploma in Digital Marketing, Digital Marketing
Completed a Graduate Diploma in Digital Marketing at SUSS.
Curtin University of Technology, Perth WA
Bachelor of Commerce, Marketing & Finance
Earned a Bachelor of Commerce with a focus on Marketing and Finance from Curtin University of Technology in Perth, Western Australia.
Ngee Ann Polytechnic
Diploma in Mechanical Engineering, Mechanical Engineering
Completed a Diploma in Mechanical Engineering at Ngee Ann Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
Job categories
Skills
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