Faith Nwaham
@faithnwaham
Customer service professional driving satisfaction, issue resolution, and sales growth across eCommerce and crypto.
What I'm looking for
I am a dedicated, result-driven customer service professional with over four years' experience across eCommerce, cryptocurrency, and corporate banking. I consistently resolve complex customer issues, improve satisfaction metrics, and drive upsell opportunities while optimizing workflows and analyzing customer data to support team success.
I have led high-volume customer operations, designed quality assurance and follow-up systems that boosted response rates and sales, and performed reconciliations and fraud investigations to protect company assets. I collaborate effectively with cross-functional teams and train new hires to maintain high standards of service delivery.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Associate
Jamisan Global
Nov 2023 - Sep 2024 (10 months)
Led customer service and sales for the gadgets section, managing 90+ daily interactions and implementing follow-up and QA systems that boosted response rates by 50% and increased sales.
Customer Service Associate
The Shawn Exchange
Jul 2022 - Aug 2023 (1 year 1 month)
Provided cryptocurrency customer support across phone, email and web, resolved transaction issues, analyzed customer data to improve decisions, and supported onboarding of new hires.
Reconciliation Analyst
Cashigo International
Jun 2021 - Jun 2022 (1 year)
Performed daily bank reconciliations and audits for loan repayments, identified and resolved disputes and fraudulent patterns, and produced daily reconciliation reports to improve financial accuracy.
Customer Service Representative
Wigsdotcom Enterprises
Oct 2019 - May 2021 (1 year 7 months)
Handled up to 40 daily inquiries across channels, built customer relationships, maintained product knowledge, and implemented a tracking system that sped issue resolution by 25%.
Customer Service Intern
The Edge Executives
Oct 2018 - Oct 2019 (1 year)
Supported customer onboarding and inquiries across face-to-face, text and phone channels, maintained customer records, and measured satisfaction to support smooth operations.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Agriculture, Agriculture
2013 - 2018
Completed a Bachelor of Agriculture degree at the University of Ilorin from 2013 to 2018.
Alison
Certificate, Customer Relationship Management
Completed an online course titled "Understanding Technology in Customer Relationship Management."
Availability
Location
Authorized to work in
Job categories
Skills
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