Open to opportunities

Faith Nwaham

@faithnwaham

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Customer service professional driving satisfaction, issue resolution, and sales growth across eCommerce and crypto.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can improve satisfaction, resolve complex issues, drive sales growth, and collaborate with cross-functional teams while developing leadership responsibilities.

I am a dedicated, result-driven customer service professional with over four years' experience across eCommerce, cryptocurrency, and corporate banking. I consistently resolve complex customer issues, improve satisfaction metrics, and drive upsell opportunities while optimizing workflows and analyzing customer data to support team success.

I have led high-volume customer operations, designed quality assurance and follow-up systems that boosted response rates and sales, and performed reconciliations and fraud investigations to protect company assets. I collaborate effectively with cross-functional teams and train new hires to maintain high standards of service delivery.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Associate

Jamisan Global

Nov 2023 - Sep 2024 (10 months)

Led customer service and sales for the gadgets section, managing 90+ daily interactions and implementing follow-up and QA systems that boosted response rates by 50% and increased sales.

Customer Service Sales CRM Inventory Management Multichannel Support Cross Functional Collaboration WhatsApp

Customer Service Associate

The Shawn Exchange

Jul 2022 - Aug 2023 (1 year 1 month)

Provided cryptocurrency customer support across phone, email and web, resolved transaction issues, analyzed customer data to improve decisions, and supported onboarding of new hires.

Data Analysis Email Support Phone Support Onboarding

Reconciliation Analyst

Cashigo International

Jun 2021 - Jun 2022 (1 year)

Performed daily bank reconciliations and audits for loan repayments, identified and resolved disputes and fraudulent patterns, and produced daily reconciliation reports to improve financial accuracy.

Bank Reconciliation Audit Fraud Detection Financial Reporting Dispute Resolution Data Analysis Collaboration & Compliance

Customer Service Representative

Wigsdotcom Enterprises

Oct 2019 - May 2021 (1 year 7 months)

Handled up to 40 daily inquiries across channels, built customer relationships, maintained product knowledge, and implemented a tracking system that sped issue resolution by 25%.

Customer Support CRM Product Knowledge Tracking Systems Relationship Building Data Entry

Customer Service Intern

The Edge Executives

Oct 2018 - Oct 2019 (1 year)

Supported customer onboarding and inquiries across face-to-face, text and phone channels, maintained customer records, and measured satisfaction to support smooth operations.

Customer Onboarding Record keeping Phone Communication Data Entry